Vignesh Vicky

SAP MM / P2P /FI consultant with 5+ years of experience supporting and improving procure-to-pay processes in SAP S/4HANA and ECC. Strong hands-on background in invoice verification (3-way match), GR/IR and vendor invoice issue resolution, master data quality, and end-user support. Experienced working with cross-functional teams (FI, operations, vendors) to ensure invoices and credit notes are processed accurately and on time, and to drive process harmonization and continuous improvement.

L2 SAP Application Support Specialist (Level 9 Support Agent) - Hapag-Lloyd IT Service Center (ITSC) - Chennai

(2024-06 - 2024-12)

• Provided L2 application support in ITSC environment, handling incidents and service requests end-to-end (analysis, resolution, communication and closure) within SLA.
• Performed impact and root-cause analysis for recurring issues, coordinated with L3/technical teams for permanent fixes and change implementation.
• Delivered clear stakeholder communication (users, operations and business teams), maintaining high-quality ticket updates, documentation and follow-ups.
• Created/updated knowledge articles, SOP and troubleshooting guides to reduce repeat tickets and speed up resolution for common issues.
• Supported continuous improvement by identifying automation opportunities and process gaps, contributing to standardization and service quality.
• Supported end-to-end P2P and Invoice Verification topics in SAP S/4HANA, including PO-based invoice posting, invoice blocks and GR/IR-related investigations.
• Analyzed and resolved invoice exceptions (price/quantity variances, missing GR, master data issues) and coordinated corrective actions with operations and FI teams.
• Handled vendor- and user-facing queries, ensured timely updates, and maintained high-quality ticket notes and followups to meet SLA.
• Performed mass master data activities using LSMW (e.g., vendor creation/updates) with validation checks to prevent posting errors.
• Developed user manuals, SOP and training material; supported releases testing and end-user handling.
• Identified recurring issues and drove continuous improvement by recommending process/configuration fixes and supporting change requests through testing.

SAP MM Functional Consultant (Implementation & Support) - KONE Elevator India Pvt Ltd

(2020-07 - 2024-05)

• Delivered blueprinting, gap analysis and SAP MM configuration for purchasing and P2P processes across multiple business units/plants.
• Configured enterprise structure and key MM settings (Purchasing Org, Plants/Storage Locations, purchasing documents, release strategies, invoice verification parameters) aligned to business controls.
• Supported FI-MM integration topics impacting AP accuracy (GR/IR postings, account determination, tax and posting logic) in collaboration with finance stakeholders.
• Planned and executed legacy data migration for material/vendor and purchasing objects using LSMW; supported reconciliation and cut-over readiness.
• Prepared functional specifications for ABAP enhancements/reports and coordinated build-test cycles; supported unit testing and UAT with defect triage and fixes.
• Created process documentation and facilitated user training, ensuring smooth adoption during go-live and hyper-care.

SAP MM End User (Procurement & Inventory) - Wipro Infrastructure Engineering

(2019-02 - 2020-06)

• Processed PR/PO transactions, monitored goods receipts and supported invoice matching activities to ensure clean 3-way match.
• Coordinated vendor follow-ups and internal approvals to resolve document gaps, pricing mismatches and delivery discrepancies.
• Maintained material master and supported inventory monitoring and basic operational reporting.

MSc - Artificial Intelligence - Aston University