Vikas Nautiyal

Results-driven IT Infrastructure & Support Engineer with over 15 years of experience in server administration, networking, and end-user support, seeking to contribute to a growth-oriented organization by ensuring high availability, security, and performance of IT systems.

Sr.Engineer-IT at Pilot Industries Ltd. (2023-08 – Present)

• Provide end-to-end IT support for users, including hardware, software, and network troubleshooting across the plant and office environment.
• Administer Windows servers, user accounts, and permissions, ensuring smooth functioning of domain and network services.
• Configure and support Outlook, printers, CCTV, and ERP-related user issues, maintaining minimal downtime.

Sr.Engineer-IT at Lumax Industries Ltd. (2019-07 – 2023-06)

• Supported production and office users on MES, Sofgen ERP, SAP, and Microsoft applications, ensuring timely resolution of incidents.
• Managed LAN/WAN, switches, wireless routers, and firewall configurations to provide secure and stable connectivity.
• Performed regular server backups, data protection activities, and coordinated repairs or replacements of IT assets as required.

Engineer - IT at Total Computer Solution (2007-01 – 2019-01)

• Delivered helpdesk and on-site support to multiple client locations, handling installation and configuration of operating systems, servers, and application software.
• Resolved LAN, DNS, DHCP, Active Directory, and internet-related issues, and monitored overall network health and performance.
• Installed and supported printers (HP 5200, HP M1005, HP 1020 Plus, etc.) and managed shared network printers and scanning devices.

Government-approved Diploma in Advanced Hardware and Networking

12th – U.K. Board, Ramnagar, Nainital

10th – U.K. Board, Ramnagar, Nainital