FT Associate - Nike - Tsawasseen Mills, BC
(2024-01)
- Operated equipment such as scanners and scales correctly during checkout process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
Warehouse Associate - Lululemon Athletica
(2022-09 - 2024-04)
- Responsible for making sure customer promise is met by shipping out orders and meeting the SLA as agreed upon by the leadership
- Managing and maintaining records for the in house stock
- Shipping and quality inspection of the products for guests.
- Supervising product sorting and rack organizing.
- Managing inventory stocks and maintaining physical and virtual matches.
- Making sure the manifests for the shipments are delivered on time to agreed upon SLA to all the responsible stakeholders and tracking both outgoing and incoming shipments via different carriers.
Team Leader - Project Management - Kwantlen Polytechnic University
(2023-08 - 2024-01)
- Delivered successful projects by leading cross-functional teams and effectively managing resources.
- Streamlined project management processes for increased team efficiency and improved project outcomes.
- Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
- Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.
Point of Sale Associate - OLD NAVY - Tsawasseen Mills
(2022-08 - 2024-02)
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Enhanced store revenue by upselling products and suggesting additional items during checkout process.
- Assisted in inventory management, accurately tracking stock levels and reporting discrepancies to supervisors.
- Handled returns and exchanges professionally, resolving customer concerns promptly and courteously.
- Provided exceptional customer service by answering inquiries, locating products, and offering assistance as needed.
