Viktoriia Vasylenko

Friendly and dependable Retail and Customer Service Assistant with experience in library services and retail environments. Skilled in delivering high-quality customer service, maintaining well-presented displays, organising stock, and contributing to a welcoming and efficient customer experience. Enjoys working with people, learning about new products, and supporting customers in finding suitable solutions.

Eager to join Ruxley Manor Garden Centre as a Retail Assistant within the Indoor Plants department.

Library Assistant at Bromley Libraries (2024-11 – Present)

• Provide high-quality customer service to library visitors.
• Maintain clean, organised, and visually appealing public areas and shelving.
• Assist customers with enquiries and locating resources.
• Support daily library operations and community activities.
• Work collaboratively as part of a busy team environment.

Library Assistant at Greenwich Library (2023-11 – 2024-11)

• Supported customers with borrowing services and general enquiries.
• Organised and maintained book displays and shelving to a high standard.
• Contributed to smooth daily operations in a busy customer-facing setting.
• Assisted customers with computer use and online services.

Sales Assistant at Zara (2022-09 – 2023-01)

• Delivered excellent customer service in a fast-paced retail environment.
• Replenished stock and maintained attractive visual merchandising displays.
• Assisted customers in locating products and making selections.
• Operated tills and processed transactions accurately.
• Ensured the shop floor remained clean, organised, and welcoming.

Lead Claims Specialist at Zaporizhzhia City Council (2016-02 – 2022-11)

• Provided professional customer service to members of the public.
• Managed enquiries and administrative processes efficiently.
• Worked accurately under pressure and consistently met deadlines.

Director at Zaporizhzhia Regional Employment Service (2007-10 – 2016-02)

Career Counsellor & Psychologist at Zaporizhzhia Regional Employment Service (2004-06 – 2007-10)

Degree in Psychology

ESOL Level 1