Viktorija

Passion for delivering the highest quality of customer service. Motivated, creative and resilient to challenges that I will come across. Interest in many areas revolving around small businesses such as florists etc.

Team member Support Agency Worker at Stint (2026-05 – Present)

• Assisted with store floor and business operations at Pret a Manger via Stint
• Provided top customer service, serving customers at the till and handling coffee
• Applied problem-solving and quick decision making to resolve issues effectively while meeting service standards

Founder & Owner at Independent eBay store (2026-02 – Present)

Small Business

• Managed own eBay online store, overseeing product sourcing, listings, descriptions, pricing and promotions
• Handled order fulfilment, customer communication, returns and feedback management
• Tracked sales performance and identified opportunities to improve visibility and conversion
• Built strong practical knowledge of e-commerce platforms, digital merchandising and online business management

Front of house/Junior Administration at Sterling Chance Solicitors (2022-04 – 2022-05)

• Acted as a first point of contact for clients, providing professional and friendly customer service in a fast-paced legal environment
• Managed phone & email enquiries, scheduled appointments and maintained accurate client records.
• Ensured everything within the firm stayed confidential and understood the importance of data integrity
• Assisted in client meetings and presentation
• Provided analytical and administrative support to the manager UN SDG Group Project – Sustainable Cities & Communities (2025-10 – 2026-05)
• Collaborating with a team to design and develop a web application to help users respond to natural disasters, addressing the UN sustainable Development Goal 11
• Taking initiative and working on the ideation process going into project management with knowledge of the agile methodology & SCRUM framework.
• Developing full-stack development, project management and problem-solving skills while tackling a socially impactful technical challenge

BSc (Hons) in Computer Science – Brunel University London (2028)

A levels in Business Studies – Harlington School (2021 – 2023)

BTEC Extended Level 3 in Cambridge Nationals Information Technologies – Harlington School (2021 – 2023)

A levels in Physics – Harlington School (2021 – 2023)