Viktorija Kasiliauskaite

Highly organised and reliable professional with over 20 years of customer service experience in retail, finance, and healthcare. Over 10 years in financial services, including loan processing, credit checks, and payment collection. Previously worked as a Shop Supervisor and Care Team Leader. Experienced in handling confidential information, working independently, and learning new systems. Looking for an office-based administrative or finance role to continue developing my skills.

Care Team Leader at Willow Home Care Ltd (2023-03 – Present)

As a Care team leader i administer medications, carry out medication audits, planning and implementing the kind of care that will give our residents a real sense of security, dignity, and help with personal care activities such as washing, personal hygiene, dressing and assisting with meals.

Care Assistant at Willow Grove Kathryn Homes (2022-09 – 2023-03)

As a Care Assistant i care for residents, help with personal care activities such as washing, personal hygiene, dressing and assisting with meals.

Customer Support Associate CSA at Morses Club PLC (2016-03 – 2022-09)

• Managed a portfolio of customer accounts working from home and visiting clients
• Processed loan applications and carried out credit checks
• Collected payments face-to-face and by telephone
• Handled overdue accounts and debt recovery in a professional manner
• Maintained accurate records and updated customer information
• Provided excellent customer service and built long-term customer relationships
• Worked independently while meeting company targets and deadline
• Negotiated affordable repayment plans for customers unable to pay in full
• Worked towards monthly targets and performance goals
• Managed overdue accounts in a professional and respectful manner
• Maintained accurate financial records and customer account information
• Asessed customer situations and provided appropriate payment solutions
• Built positive relationships with customers while following company police
• Worked independently from home and in the field

Finance Assistant at Provident Personal Credit (2013-02 – 2016-03)

• Managed a portfolio of customer accounts working from home and visiting clients
• Processed loan applications and carried out credit checks
• Collected payments face-to-face and by telephone
• Handled overdue accounts and debt recovery in a professional manner
• Maintained accurate records and updated customer information
• Provided excellent customer service and built long-term customer relationships
• Worked independently while meeting company targets and deadline
• Negotiated affordable repayment plans for customers unable to pay in full
• Worked towards monthly targets and performance goals
• Managed overdue accounts in a professional and respectful manner
• Maintained accurate financial records and customer account information
• Asessed customer situations and provided appropriate payment solutions
• Built positive relationships with customers while following company policies

Supervisor at The Original Factory Shop (2007-02 – 2013-01)

• Opened and closed the store, following security and cash-handling procedures
• Supervised daily shop operations and staff
• Assisted customers, handled cash, payments, and end-of-day reconciliation
• Managed stock control and ordering
• Trained new staff members
• Resolved customer queries and complaints professional
• Maintained a clean and organised working environment

Certificate in team leading in EDI level 2 NVQ – Dungannon, County Tyrone (2012-09 – 2013-06)

Certificate of Higher Education in Sales assistant, goods expert – Klaipedos turizmo mokykla (2002-09 – 2005-06)