Vim Calubiran

Detail-oriented Administrative Support and Customer Service Professional with 3+ years of experience in records management, client communication, research, and back-office operations. Skilled in documentation, stakeholder coordination, data accuracy, and workflow management in remote and fast-paced environments. Proficient in Microsoft Office, Salesforce, and customer support systems.

General Virtual Assistant at Freelance (2025-01 –2026-08) • Support U.S. law firms with record retrieval and administrative coordination.

• Verify provider information through research and maintain accurate documentation.
• Manage email and phone communications to track requests and resolve issues.
• Monitor request status and ensure timely completion.

Records Retrieval

Specialist / SME at PEAK OUTSOURCING (2022-10 – 2025-01) • Processed medical, insurance, academic, and employment record requests for U.S. law firms.

• Managed provider communications and request follow-ups through phone and email.
• Maintained HIPAA compliance and document accuracy.
• Assisted with escalated cases and supported workflow efficiency.

Customer Service

Representative / Back-Office Support at IBEX GLOBAL (2021-10 – 2022-10) • Handled customer inquiries through phone and email for Walmart and Sam's Club accounts.

• Resolved issues, documented interactions, and coordinated follow-up actions.
• Maintained accurate records while meeting service and quality standards. Cashier and Bookkeeper at ST. MARTIN POLYCLINIC INC. (2015-04 – 2021-10) • Processed payments and prepared daily sales reports.
• Filed, summarized, and balanced book of accounts.
• Updated daily accounts receivable and payable records.

Bachelor of Science in Business Administration, Major in Marketing – Laguna Northwestern College