HR Advisor - Judicium Education HR Services Ltd - Remote, UK
(2022-01)
- Working remotely as a first point of contact for approximately 3000 schools, colleges and commercial clients throughout the UK, providing HR advice and support on employee relations matters ranging from absence management, disciplinary and grievances, family leave, contract terms and conditions, and performance management.
- Managing client queries via phone, email, and a ticketing system, ensuring responses meet agreed SLAs.
- Maintaining clear and accurate case notes and HR documentation for all client interactions.
- Drafting HR policies, contracts, and correspondence in line with current employment legislation.
- Supporting casework and collaborating with HR Consultants on complex employment issues, escalating where appropriate.
- Attending formal meetings and hearings, delivering accurate and professional notetaking.
- Building strong working relationships with schools, providing ongoing HR support and guidance.
- Delivering online HR training and supporting ad hoc HR projects.
- Supporting recruitment processes and general HR administration, including contracts, offer letters, and HR file reviews.
- Conducting benchmarking activities to support consistent pay and role structures.
- Actively maintaining up-to-date knowledge of employment law by attending regular CPD sessions, internal training, and monitoring legislative updates via internal resources.
Lead Administrator - NHS Milton Keynes The Single Point of Access Team - Milton Keynes, UK
(2013-01 - 2022-12)
- First point of contact for mental health users guiding and directing them to the appropriate mental health resource.
- Recognise potential stressful situations in relation to callers where there may be barriers of communication, such as communicating with people who exhibit signs of confusion, aggression or violence or who are in a mental health crisis and to be aware of relevant security measures.
- To open referrals to the mental health team as well as sending discharge letters and liaising with the referrer regarding the outcome of assessment.
- Highly responsible for payroll management and recruitment as well as supervising four members of an admin team.
- Significant amount of experience training new starters that join the team and responsible for mentoring and training them as well as being an approachable pillar of support.
Medical Secretary - Spire Cambridge Lea Hospital - Cambridge, UK
(2012-01 - 2013-12)
- Deliver high quality customer service to the consultants which involved diary management, organising meetings, booking all travel and accommodation for consultants when they were required to undertake a business trip, minute taking, responding to phone calls and emails.
- Responsible for obtaining the relevant patient notes for doctors on a daily basis prior to their appointments.
- Preparing correspondence via post or email after follow up appointments to patients.
PA/Medical Secretary - NHS Moorfields Bedford Hospital - Bedford, UK
(2011-01 - 2012-12)
- Provide support as a Personal Assistant and Medical Secretary to all consultants, Managers, Doctors, Nurses and Support Workers.
- Responsible for obtaining the relevant patient notes for doctors on a daily basis prior to their appointments.
- Preparing clinical letters, organising meetings for the Eye Clinic, attending meetings, minute taking and providing accurate notes.
- Responsible for the upkeep of diary management for all clinicians, faxing urgent referrals to the relevant Consultants/Hospitals and dealing with telephone queries on a daily basis.
Team Secretary - NHS Mental Health Services Coventry & Warwickshire Partnership Trust - Coventry & Warwickshire, UK
(2008-01 - 2011-12)
- Supervise, organise and manage consultants, doctors and nurses' diaries.
- Help organise and plan consultant's diaries to determine best practice.
- Answer a high level of phone calls and emails a day.
- Arrange meetings, take minutes and deal with all sensitive and urgent matters efficiently and effectively providing accurate notes within a required timescale, preparing all relevant documentation.
