Senior Claims process Analyst - Hewlett Packard INC (HPI) - North America
(2017-04)
Business Deal Manager and claims analyst Supporting North America region for the Partner experience Support management. Managing sales operations through HPI tools and validating partner deals/ Claims across programmes (NBO, PDR, DVP, Big Deal Pricing, POLY). Collaborating with Sales Reps, Partner Managers, and stakeholders to close deals/ Claims. Managing escalations, deal extensions, and partner satisfaction.
- Senior Partner experience Management (order & Claim validation Partner Service) for North America
- Assisting Partners for issues related to Program submission and claim submission in Partner Portal
- Managed ODR Report to have a greener TAT and performed end-to-end validation of partner deals and claims in North America (US), ensuring compliance with program policies, documentation requirements, and eligibility criteria
- Worked as a Senior Partner Experience Management specialist, validating deals submitted by partners for various North America programs
- Collaborated with Sales Representatives, Partner Business Managers, and Partner Experience Managers to process and close deal requests
- Resolved partner queries through email and calls support, ensuring timely and accurate responses
- Maintained high levels of accuracy and met defined turnaround time (TAT) targets
- Managed customer and partner queries, provided appropriate solutions, and kept stakeholders informed of important updates
- Ensured partner and sales representative satisfaction by providing guidance on program benefits and requirements
- Reviewed orders for completeness, accuracy, compliance, and alignment with customer quotations
- Managed high-priority and escalated deals/claims, helping partners secure business opportunities with HP
- Processed deal extension requests and provided valid extension periods to keep deals active
- Performed end-to-end validation of partner claims in North America (US), ensuring compliance with program policies, documentation requirements, and eligibility criteria
- Reviewed and validated claim data including invoices, SKU details, quantities, pricing, and benefit calculations to ensure accurate claim processing
- Conducted detailed cross-verification of sales-out data, purchase history, and deal registration records to validate claim
- Ensured all required supporting documents for the audit claims (end-user invoices, distributor invoices, proof of purchase orders)
- Identified updated SKU price in tool and updating that prices in claims while validating the claim
- Collaborated with sales teams, partners, and internal stakeholders to resolve claim-related queries and ensure timely claim closure
- Managed high-volume claims processing with accuracy and efficiency
- Supported for EFT (Electronic Fund Transfer) to do payment cycle for claims every 15 days a month to ensure that payment has been made correctly from HP to partners
- Contributed to the successful rollout and operational support of the Quantum Deal Registration Tool, helping streamline partner deal registration processes
- Collaborated with cross-functional teams to improve deal registration workflows and partner experience through the Quantum platform
- Performed functional testing of the HPD (Quantum) Deal Registration Tool and identified system defects prior to production deployment
- Allocating work to team, quality check
- Send report to clients, Assisting Team Lead on Various reports and Assignments
- Trainer for Newcomers
- HPI points from manager on business requirement
- Got recognition from the partner and PBM to resolve their queries
