- Providing the L1support for all the IT devices
- Responsible for providing the latency, uptime/availability report to Customer Stake Holders
- Assigning IP addresses to all Network devices as per IP Schema.
- Coordinating with Service providers FE and LAN engineers for network troubleshooting.
- Link monitoring of 200+ sites and providing L1 support
- Organizing client meetings and built solid client relationships that translated into increased turnover through follow-up projects.
- Working on the tickets assigned by the service desk and provide solution within agreed SLA and escalate to respective vendors and 2nd line for escalated cases.
- Routers worked on Cisco – 1841,1941/K9, 2811 and 2911/K9 and switches worked on Cisco – 2960,2960 LAN lite and 3560.
Hardening of Network devices to the standards against CIS benchmarks and Applying patches to Network devices as per Security/SOC Vulnerability report.
