Vinicius De Campos

Brazilian professional with extensive international experience in customer service, hospitality, sales, and administrative support. Fluent in six languages (Portuguese, English, Spanish, German, Italian, and French), with experience in multicultural environments. Experienced in Guest Service and Supervision with MSC Cruises, food and beverage operations at Costa Crociere, as well as sales, call center, legal collections, and administrative support.

Strong communication, problem-solving, customer relationship, leadership, and adaptability skills.

Senior Guest Service Agent - MSC Cruises

(2025-01)

• Serves international guests; handles requests, complaints, and complex situations; ensures high service quality and guest satisfaction; provides operational support and leads the team.

Guest Service Agent - MSC Cruises

(2023-01 - 2025-01)

• Provided personalized service to guests; managed reception and service processes; communicated with multiple departments; resolved issues throughout the guest experience.

International Customer Service Executive - Beumer Group - Campinas, SP

(2021-01 - 2022-01)

• Served national and international clients; planned corporate travel; provided administrative support for engineering projects; assisted with financial and administrative processes.

Dining Host - Costa Crociere S.p.A.

(2018-01 - 2019-01)

• Welcomed guests in an international environment; delivered high-standard hospitality service, including restaurant operations throughout the ship and Buffet service on board.

Sales Consultant / Call Center Customer Service - Microcamp - Valinhos, SP

(2016-01 - 2017-01)

• Sold professional training courses and language programs; assisted customers; prospected and followed up with leads; handled enrollments and provided student support.

Administrative Assistant / Legal Support - Portinho Advogados - Vinhedo, SP

(2014-03 - 2015-04)

• Served and communicated with clients; performed call center activities; supported credit recovery processes; coordinated searches and seizures for financial institutions; provided administrative support to attorneys.

English, Spanish & German Teacher - Wizard by Pearson - Valinhos, SP

(2010-01 - 2013-01)

• Taught languages to students at different levels; developed communication and interpersonal skills.

High School - COLÉGIO AESC VALINHOS (2010 - 2012)

Bachelor's Degree - Foreign Trade - UNIASSELVI – Centro Universitário Leonardo da Vinci (2026-07)