Video Content Moderator- Trust and Safety - COR Project - TikTok - London
(2023-01)
Reviews user-uploaded videos on digital platforms to ensure they comply with community guidelines and legal requirements, identifying and flagging content that is harmful, inappropriate, or illegal. The role involves applying platform policies consistently, protecting user well-being, and maintaining a safe online environment by making decisions on whether to remove, restrict, or leave content as it is.
- Creator overkill rate
- Ensuring legal compliance and safety of content uploaded to the short and long video platforms
- Development, improvement and maintenance of standards for the security of the online communities
- Improving the content management strategy for the short video platforms
- Coordinating with supervising departments for timely management of content that violates regulations
- Policy and strategy: Develop, implement, and update policies to ensure user safety and compliance with laws and regulations
- Risk management: Identify emerging risks, conduct risk assessments, and develop strategies to mitigate potential harm to users and the business
- Technical leadership: Lead the design and implementation of large-scale safety systems and infrastructure, often involving complex data analysis and cross-functional teams
- Incident response: Investigate incidents, complaints, and policy violations, and communicate with relevant stakeholders
- Team leadership: Guide and mentor junior engineers and team members, coordinate teams, and manage project timelines and priorities
- Cross-functional collaboration: Work closely with product managers, engineers, legal teams, and customer service to integrate safety into the product development lifecycle
- Compliance and reporting: Ensure adherence to legal and industry requirements, analyze performance data, and produce reports on trends and compliance levels
- Budget management: Oversee budgets for projects, manage financial risks, and ensure cost-effective solutions are implemented
Personal Adviser - Axa Healthcare - Tunbridge Wells
(2022-05 - 2022-12)
- Responding to customer inquiries
- Troubleshooting tech problems
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty
- Answering questions about a company's products or services
- Processing orders and transactions
- Providing proactive customer outreach
HR Generalist EMEA - Numerix Software Ltd - London
(2018-10 - 2022-05)
- Maintains employee records in various systems, participates in developing department goals, objectives, and systems
- Enforces policies and procedures with management, performs reference and background checks
- Maintains compliance with laws and regulations provides public information such as verifying employment
- Posting jobs on various sites and on company internet/intranet page
- Deals with various recruitment agencies
- Pre-screen candidates for hiring managers, arrange phone and on-site interviews
- Creating offer letter and sending contracts to candidates when needed
- Conducts new hire orientation and process new hire paperwork
- Assists with termination process and paperwork
- Responds to workers compensation and unemployment issues
- Coordinates benefit, childcare vouchers and pension enrolment
- Administers various human resources plans and procedures for all company personnel
- Assists in development and implementation of personnel policies and procedures
- Prepares and maintains employee handbook and policies and procedures manual
- Performs benefits administration to include dealing with brokers, reporting changes, approving invoices for payment, and communicating benefit information to employees
- Conduct performance reviews for new employees in the London office, during their 1st 90 days of employment, making sure these are documented
- Performs other related duties as required and assigned
- Employee Relation, Benefits and Pensions, learning and development
- HR Analytics (teamwork)
- Time to hire - The amount of time between a job posting and the actual hire is a metric that enables HR to gain insight into the efficiency of the recruitment process
- Turnover - Turnover metrics that indicate the rate at which employees leave the organization after hire can be analyzed to determine what specific departments within the organization are struggling with such issues
- Absenteeism - The metric indicating how often and how long employees are away from their jobs as compared to the organization's established norm could be an indicator of employee engagement and commitment
Human Resource Operator - Coca Cola European Partners
(2017-04 - 2018-09)
- Recruitment: prepare recruitment paperwork, draft and place adverts, assist with short listing, organise interviews and manage the recruitment inbox
- Starter Admin: draft offer letters and contracts, enter new starters on excel/database and HR files as well as carry out pre-employment checks
- Leaver Admin: manage leaver process e.g. leaver letters and exit paperwork
- Payroll: ensure all payroll changes are prepared and longed in time for payroll deadlines drafting change of terms letters where appropriate
- Admin: screen calls, update holiday and absence records, respond to reference requests, ensure all employee files are up to date and other ad hoc tasks
- HR queries and request received via phone, email, live chat and web request. Including script, job aids, FAQ's and desktop procedure
- Processing country specific HR System Administration within SLA, using templates, guidelines and standard procedures
- Log queries in case management system and assigned to the relevant team
- General HR Administration /coaching, counselling and working with diversity
HR assistant - Lebara Mobile Ltd - London
(2015-10 - 2017-01)
- Payroll, recruitment, prepare new starters contracts
- Deliver key HR processes
- Update HR systems
- Emails, telephone queries
- Manage HR database, Assist HR team, General HR Administration
- Booking staff leave request
- Organising staff social events
- Supporting human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information
- Substantiates applicants' skills by administering and scoring tests
- Schedules examinations by coordinating appointments
French Assistant manager - Lebara Mobile - London
(2013-09 - 2015-10)
- Quality bilingual support, inbound, outbound calls
- General inquiries
- Activation, Admin, social media, chat
- Sales executives, motivate, coach, and set up conference calls
- Application of compensation plan
- Accurate and efficient, build relationship and provide support to the team
Customer Relations Administration - Hilton Resort Hotel - London
(2012-06 - 2013-07)
- Admin and legal
- Emails, chat, social, media
- Translation, liaised with external department
- Technical services, online payment
Sales Assistant - Selfridges - London
(2009-03 - 2012-02)
Proven ability to follow through on assignments and customer needs. First point of contact and monitor sales.
- Cashier
- Bookkeeper
- Payroll, employee compensation
