OPERATIONS TEAM LEADER - PARK CAKES BAKERY (OLDHAM) - Oldham
(2024-08)
Lead a fast-paced production line for Park Cakes Bakery, the award-winning UK leading manufacturer of retailer branded cakes.
- Accountable for all stages of production (raw materials, production processes, quality assurance, and packaging).
- Produce daily and weekly plans to ensure all yield and efficiency KPI's are met whilst maintaining the highest of quality standards.
- Knowledgeable in Hazard Analysis and Critical Control Points (HACCP) throughout each step of the production process.
- Optimise operational run times, attending unplanned failures in a timely manner.
- Built a strong and engaged team of 20 x production operatives, managing employees to perform at their highest capability through effective coaching.
- Collaborate with the site manager, communicating changes and creating accurate production plans based on multiple factors (orders, stock and capacity).
CONTROL ROOM OPERATIONS - YODEL SORTATION CENTRE
(2017-06 - 2024-07)
An experienced operative within a busy distribution sorting office, with delegated managerial responsibility and point of escalation in the absence of senior leadership.
- Ensured Yodel's daily operation ran efficiently, resolving issues that may occur.
- Continuously improved processes, implementing new ways of working for the whole site to use – raising productivity and reducing risk.
- Put into place a series of quality check measures to assess the safety of vehicles coming into the depot, including procedures on how to handle defect incidents.
- Created a manifest for clients to complete and submit prior to trailers arriving. Enabling the team to plan an understanding of arrival times and load content.
- An experienced mentor, developing team members through supportive conversations, encouraging suggestions to solve problems and achieve results.
- Leveraged excellent written communication skills, capturing vital information and ensuring accurate reports were sent out to the business.
- Collaborated with multiple departments to proactively manage logistical events.
- Embed controls with external parties, streamlining processes to reduce bottlenecks (e.g. obtaining vehicle and driver information for security teams).
STORE SUPERVISOR - ENKANTIKA LIMITED
(2012-01 - 2017-06)
A successful retail supervisor, continuously raising performance standards and exceeding company targets.
- Built a strong and engaged team, managing staff to perform at their highest capabilities through effective coaching, timely feedback, and formal appraisals.
- Engaged employees with competent and confident communication skills, relaying key business messages in a timely manner, responding to follow up questions.
- Strategically planned all store activities on a medium and long-term basis. Adapting quickly to market conditions to bring sustainable commercial success.
- Created staff engagement through a demonstrable passion that encouraged ownership across all levels of the operation.
- Analysed customer satisfaction and performance metrics, taking decisive yet measured actions towards improving any gaps, consistently exceeding KPIs.
BUSINESS OWNER - PATEL'S CONVENIENCE STORE
(2005-09 - 2011-06)
Established the business in 2005, from initial concept through to full operation. A successful retail store that stocked a range of everyday household items.
- Responsible for leading all the necessary stages of bringing a business to market (business development, stock, finance, marketing, infrastructure, licenses etc.)
- Overcame any challenges involved with managing a small business.
- Accountable for the company's Profit and Loss accounts, budget management and cost controls. Analysing sales figures and accurately forecasting future sales.
- Developed and delivered creative promotions and marketing events that brought in new clients whilst strengthening relationships with the existing customer base.
MERCHANDISE EXAMINER - JD WILLIAMS
(2003-07 - 2005-09)
Applied a robust set of qualitative controls to ensure the accuracy and quality of all JD Williams goods.
- Organised and methodical, collating and processing initial order sheets for incoming and outgoing goods.
- Nurtured strong relationships with various transport partners and suppliers.
- Provided performance reports appropriate for senior executives and wider teams.
- Trained to carry out Health and Safety checks, assessing operational practices against company and regulatory standards.
LINE OPERATIONS MANAGER - LITTLEWOODS HOME SHOPPING GROUP
(1993-07 - 2005-09)
A high-performing Operations Manager, organising multiple tasks within a fast-paced and dynamic work environment.
- Supervised and trained junior staff, providing clear and actionable feedback.
- Optimised storage when floor space is a premium, arranging for goods to be placed in designated areas.
- Inspected goods received, ensuring quantity, type and quality were accurate.
- Ensured that all inventory processes were completed same day.
- Liaised with transport companies, coordinating dispatch delivery times.
- Skilled in a variety of warehouse management systems and equipment.
