Vismaya

Motivated and detail-oriented MSc Cybersecurity graduate with strong technical skills in Microsoft 365, Azure AD, Intune, and system troubleshooting. Experienced in providing user support, resolving hardware/software issues, and managing cloud-based security environments. Adept at communication, collaboration, and problem-solving under pressure and seeking to contribute to the smooth running of IT services as a Service Desk Intern, while continuing to build practical expertise in IT support and infrastructure management.

Receptionist - Radisson Red

(2024-11)

• I operate at the intersection of hospitality, precision, and guest experience excellence. As the first point of contact for an international clientele, I ensure every arrival, interaction, and departure reflects the Radisson brand at its highest standard.
• Command SAP PMS with expert accuracy, managing reservations, room allocations, and complex billing scenarios with a calm, controlled efficiency.
• Execute night audits with financial discipline, ensuring every transaction, report, and reconciliation is flawlessly aligned before the new business day begins.
• Transform front desk operations into a curated guest experience, anticipating needs, removing friction points, and elevating each stay with proactive solutions.
• Act as a coordination hub between housekeeping, F&B, and management, ensuring that operational flow is seamless and timing is always on point.
• Maintain a zero-error mindset, delivering clean documentation, precise data entry, and consistent adherence to brand and audit standards.
• Handle escalations with diplomacy and confidence, converting challenges into opportunities to strengthen guest satisfaction and loyalty.
• Communicate with clarity and intention, whether in-person, via phone, or through professional written correspondence.
• I bring consistency, composure, and a standard of work that meets expectations before they are even spoken.

Cloud Security and Management Intern - Reddome

(2025-07 - 2025-11)

• Deployed and managed a Microsoft 365 tenant with DNS integration and Intune device compliance policies.
• Configured Microsoft Defender for Endpoint, XDR, and Office 365 for advanced endpoint and email protection.
• Implemented Azure Sentinel using Terraform, developing analytics rules and automated playbooks for incident detection and remediation.
• Simulated and mitigated security incidents such as brute-force attacks using automated NSG rules. Managed Conditional Access policies and Cloudflare Zero Trust integrations to enforce secure access control.

MSc - Cybersecurity - University of Hertfordshire (2023-09 - 2025-06)

BSc - Computer Applications - University of Calicut (2019-09 - 2022-06)