Vivek Chandra

Operations and coordination professional with 2+ years of experience in a clinical-adjacent education environment. Manages 470+ active professional records with a zero data incident track record under GDPR. Promoted from Operations Assistant to Programme Coordinator within 16 months. Skilled in HubSpot CRM, Excel reporting, social media community management, stakeholder communication, and process improvement. MBA with Merit, University of Central Lancashire (2026).

Programme Coordinator at Aspire PLAB Academy (2025-07 – Present)

• Manage daily operations for 470+ active international medical professional records via HubSpot CRM with zero data protection incidents
• Act as primary point of contact for doctors, consultants, suppliers, and agencies, resolving complex queries via phone, email, and social media
• Manage the organisation's Instagram account: 3,534 followers, 20+ posts per month; handle all direct message enquiries and public responses in line with brand and policy standards
• Coordinate 12+ concurrent clinical training workshops including logistics, venue allocation, supplier liaison, and senior stakeholder meetings
• Built HubSpot CRM data architecture from scratch, produce weekly utilisation dashboards and monthly KPI reports for senior management, and train new starters on the system
• Digitised paper-based registration process, saving approximately 4 hours per week with errors reduced to zero
• Administer tutor payroll: timesheets, reconciliation, and finance records, meeting every payment deadline
• Take formal minutes at operational, supplier, and stakeholder meetings; distribute with tracked action follow-through

Operations Assistant at Aspire PLAB Academy (2024-03 – 2025-07)

Promoted internally to Programme Coordinator after 16 months of strong performance.

• Provided comprehensive administrative support to senior management across all academy operations
• Inputted, audited, and maintained 470+ international student records under GDPR
• First point of contact for student, staff, and external partner enquiries by phone, email, and in person
• Supported payroll administration: timesheet collation, reconciliation, and record-keeping
• Coordinated training session logistics: venue bookings, supplier liaison, and material preparation
• Contributed to process improvement initiatives, including digitising paper workflows and implementing new administrative systems

MBA with Merit in Operations Management, Process Improvement, Strategic Management, Business Analytics – University of Central Lancashire (2024 – 2026)

Bachelor of Multimedia (SFX & VFX) in Multimedia – International Academy of Computer Graphics (2019 – 2022)