Business Support Officer - SAS Institute
(2025-01)
Currently working for an analytics and artificial intelligence software company, providing project and operational support to cross-functional teams in the development and implementation of solutions including SAS Viya.
- Conducted user surveys at SAS Fans events to gather feedback on product experience, identifying user needs and expectations to support continuous product improvement.
- Created dashboards from monthly reports to analyse office visit data, identifying trends and opportunities to reduce operational costs.
- Created and managed detailed RAID logs, checklists, highlight reports, and issue trackers for the Project Manager.
- Acted as primary point of contact for stakeholder communications, managing calls and emails to ensure timely responses and clear information.
- Supported the Project Manager in facilitating and planning stakeholder workshops, preparing agendas, documenting meeting minutes and circulating follow-up actions to ensure clear communication and project alignment.
- Identified gaps in the exiting badge access system and designed a new streamlined process to improve employee access management and operational efficiency.
Project Coordinator & Business Analyst - Tritek Consultancy
(2022-10 - 2024-12)
- Collaborated with key stakeholders to analyse and document business requirements for digital learning platforms, ensuring alignment with objectives and market trends.
- Developed and maintained project documentation, including project specifications, market analyses, and financial models, ensuring stakeholders had access to accurate, up-to-date information throughout the development lifecycles.
- Utilised Microsoft Project to develop and maintain project plans, including resource allocation, task scheduling, and budget forecasting.
- Supported project delivery across Agile and Waterfall frameworks, contributing to sprint planning, iterative delivery and structured project milestones.
- Utilised Jira to track tasks, manage workflows and monitor project progress across multiple workstreams.
- Developed a Power BI dashboard to visualise learner programme sales data, enabling stakeholders to monitor purchasing trends and support data-driven decision making.
- Utilised SQL to clean and validate data extracted from reports, identifying and removing errors and duplicates to ensure data accuracy across team workstreams.
- Proposed and implemented process improvements that reduced reporting time and improved team productivity.
Account Process Manager - Hogarth Worldwide
(2021-11 - 2022-09)
- Managed end-to-end project lifecycles for 3 key clients including DHL, Philip Morris International and Pernod Ricard, streamlining workflows across social, broadcast, Out of Home (OOH), and digital channels.
- Facilitated strategic meetings with key stakeholders to align project objectives, refine briefs, and secure approvals, ensuring seamless project progression.
- Ensured timely project delivery by proactively tracking and recording project progress, managing timelines, facilitating status calls, and maintaining project spreadsheets.
- Resolved escalated client issues including deadline challenges and resource constraints, strengthening client relationships and improving project workflow and delivery.
- Liaised with teams to localise and translate videos, billboards, and digital banners across global markets.
- Acted as a brand QC/Guardian to ensure brand guidelines, QC checklists and procedures are followed.
- Ensured clients understood agreed workflows from project brief to delivery and worked with design to meet client expectations of the brief.
- Worked with the Project Manager and agencies to ensure all campaign media assets were activated and live on air.
Client Relations Executive - Mood Media
(2019-10 - 2021-10)
- Supported delivery of 50+ client projects, ensuring adherence to scope, timelines, and quality standards.
- Performed data analysis on campaign and usage performance, contributing to an 18% increase in client platform engagement.
- Collaborated with cross-functional teams to define project requirements and support the delivery of digital signage and AV systems for retail environments.
- Analysed project data to ensure alignment between client briefs and deliverables, supporting sales and design teams in meeting specifications throughout the project lifecycle.
- Organised workshops with stakeholders (internal and external) to better capture requirements and agree implementation strategies.
- Assisted Account Director by analysing campaign performance metrics, managing project timelines, and maintaining detailed tracking spreadsheets for data-driven reporting.
- Utilised CRM systems including Oracle and Trello to manage client relationships, track project progress and produce performance reports.
Hub Manager - Norfolk Waveney Enterprise
(2017-01 - 2019-09)
- Supported coordination of regional programmes and operational projects with annual budgets exceeding £13 million.
- Maintained project plans, schedules, and trackers across multiple workstreams, providing clearer visibility of delivery progress for senior stakeholders.
- Assisted with data analysis and performance reporting to support strategic planning and funding decisions.
- Coordinated stakeholder engagement across councils, SMEs, and partners, supporting programmes impacting 40% more participants.
- Supported governance and financial tracking by monitoring risks, resources, and expenditure across initiatives.
- Contributed to the development of tracking tools that improved resource allocation efficiency across the programme.
- Supported the Regional Director with the preparation and secure management of over 120 contracts, ensuring all agreements were completed and signed.
Senior Administrator - Omnicom Media Direction EMEA
(2013-11 - 2017-01)
- Provided administrative support by managing diaries, coordinating meetings and assisting with the planning and delivery of internal events.
- Maintained and updated organisational data by migrating and managing information from Excel into SharePoint, improving data accuracy and accessibility of documentation for the team.
