Vivian Ramilloza

Customer focused and highly organised professional with experience supporting customers, coordinating day to day activities and resolving queries efficiently. Confident in communicating with customers and colleagues, providing helpful advice and also training staff. Eager to pursue and develop a career in the shipping and logistics industry.

Barista at The Little Ice Cream Co. (2023-03 – 2025-01)

• Act as first point of contact for customers responding inquiries in person and telephone
• Process orders, bookings or other administrative tasks required
• Developing the skills of newly appointed staff
• Identify customers’ needs and recommend suitable products or services

Ice cream server at Ocean Boulevard Fun Park (Mövenpick and Kelly’s ice cream kiosks) (2024-05 – 2026-05)

• Liaise with colleges and other departments to resolve issues effectively
• Built positive relationships with regular customers
• Maintenance of cleanliness, presentation and food safety

Front of House staff at SeaYou Cafe & Restaurant (2024-09 – 2024-12)

Seasonal

• Coordinate customer requests and ensure queries are followed through to resolution
• Handle difficult or sensitive customer situations calmly and professionally
• Took customer orders accurately and handled payments responsibly

Front of House staff/ Kitchen staff at La Casa Latina (2025-04 – 2025-08)

• Managed multiple tasks during busy periods while keeping organised
• Monitored stock levels and help replenish supplies when needed
• Responsible for opening and securing the shop

GCSE – Felixstowe School (2018-09 – 2024-06)

Level 3 in Forensic science and Criminal Investigation studies – Suffolk New College (2023-09 – 2024-02)