Vivyan Nicole

As a highly motivated and enthusiastic individual, i have developed a passion for providing excellent customer service and creating memorable experiences for guests. With over 3 years of experience in the hospitality industry. I have honed my skills in customer service, communication and problem solving, ensuring that every guest interaction is positive and enjoyable.

Head waitress and Host - Caphe House London - London

(2023-01 - 2025-01)

I supervised front-of-house operations in a busy Vietnamese restaurant, ensuring fast, friendly, and efficient service.

• Managed table rotation, waitlists and reservations during peak dining hours
• Coordinated communication between the kitchen and floor staff to ensure timely food options when needed
• Supported opening and closing duties including restocking items and cleaning the floor area

Supervisor/Waitress/bartender - Urban Chocolatier - London

(2021-01 - 2022-01)

My role as a supervisor was to manage a team of 8 employees when the manager was not present or required further assistance.

• Responsible for handling the stock count and keeping the shop organised at all times
• As a key holder was responsible for opening and closing the shop and dealing with various administrative duties
• Prepared a variety of beverages and desserts, while also ensuring the bar area was clean and tidy at all times
• Processed and collected payments via pdq card machines and counted cash at the end of the working day

Head Waitress - Zheng - London

(2018-01 - 2019-01)

My tasks included presenting dishes to the customers and taking note of orders.

• Responsible for maintaining dining area in a presentable condition and to the company's high standard
• Attending to customer's needs on demand and to high standard and providing friendly and attentive service

BA hons - fashion managment and marketing - London College of Contemporary Arts (LCCA) (2025-01)

Level 2 Diploma - Fashion and textiles - New City College (2016-01 - 2017-01)

General certificate of secondary education - Urswick School (2010-01 - 2015-01)