Vsticks79

Experienced Customer Service and Administrative Professional with over 25 years’ experience across customer-facing, administrative, and management roles. Highly organised with strong attention to detail, excellent communication skills, and a calm, professional approach when dealing with complex or sensitive situations. Proven ability to manage records, support customers, and work effectively in fast‑paced environments. Now seeking a customer service or administrative role outside of sales.

Business Advisor – Online at BT Business (2021-03 – Present)

• Handle a high volume of customer enquiries via online platforms and telephone
• Provide clear, accurate information while maintaining a high standard of customer care
• Maintain detailed and accurate customer records across internal systems
• Manage cases from initial contact through to completion
• Handle complex or sensitive customer situations calmly and professionally
• Follow procedures, policies, and compliance requirements consistently
• Liaise with internal teams to resolve queries efficiently

Hospitality Manager / Sales Manager / Office Administrator at Sunderland Greyhound Stadium (1997 – 2020)

(Multiple roles held over long-term employment, demonstrating reliability, adaptability, and progression.)

• Provided high-quality customer service in a busy hospitality and events environment
• Managed day-to-day administrative tasks, including bookings, records, and correspondence
• Handled customer enquiries, complaints, and payments professionally
• Supported managerial functions such as staff coordination and scheduling
• Maintained accurate records and ensured smooth office operations
• Built strong working relationships with customers, suppliers, and colleagues
• Balanced multiple responsibilities in a fast‑paced environment

BA (Hons) in Business Computing – University of Sunderland (1998-09 – 2001-07)

GCSEs