Access Planner - Mitie - UK
(2026-03 - 2026-04)
Managing antenna and cabin maintenance PPM access for team of engineers, for the cornerstone infrastructure throughout the UK.
- Use of various software tools including Maximo, Siterra to maintain daily PPM diaries for schedulers
Team Manager - Cellnex
(2021-07 - 2024-03)
Managing the service desk portal Jira for controlling access to Cellnex's large Telecoms portfolio.
- Ensuring faults, planned works were dealt with by the SLA priority
- Processing requests within a reasonable timescale, self-managing performance against agreed KPI's
- Control and management of site access using iLOQ smart lock and digital keys
- Tracking performance for Jeopardy management on a daily basis to meet KPI's
- Triaging escalations to relevant Cellnex support teams including landlord, health and safety and legal teams
- Assistance with calls to SPs and suppliers. Systems used, ServiceNow, Power Bi and Agora
- Weekly meetings both internal and external, speaking with SP's gaining support for priority SARS for access to sites
Wireless Project Coordinator - Telent - UK
(2021-01 - 2021-07)
Supporting overall delivery of EE decommissioning project with Network Services.
- Producing site specific RAMS, securing site access via various media, supporting the team with updates to the project plan
- Systems used included ADC build, Arqiva, WIG portals
- Creating, receiving and cancelling purchase orders. Organising teams of Riggers UK wide to support decommissioning project for EE
Project Support - NHS
(2019-05 - 2019-09)
- Managed a Windows 10 upgrade, providing technical, operations and training support to users of new end user equipment
- Worked on rebuilds of equipment ready for refresh across the trust, configuration management
- Recording, tracking and documenting the helpdesk request problem solving processes
Project Support - ESP Technologies UK Limited
(2018-07 - 2018-12)
- Verizon database and configuration management. Assessing and interpretation of data
- Site survey assistance, project documentation, monitoring progress
Project Support - Salvation Army Housing Association
(2018-01 - 2018-06)
- Maintenance of database, configuration management
- Complied the administration of the ISO9001: 2015 action log and preparations for achieving ISO9001: 2015 re-accreditation
- Facilitation of weekly meeting and stakeholder management, and report writing
- achieve consistent quality audits
Project Administrator - Keir Services - UK
(2016-10 - 2017-10)
Arranging antenna and cabin maintenance access for my team of engineers, on the MBNL mobile network throughout the UK.
- Use of MBNL software tools, ADCbuild, Sitenet, Googledocs to aid and maintain daily PPM diaries for my engineers
Project Scheduler - MLL Telecom - UK
(2016-01 - 2016-05)
Strong planning skills utilised, deploying my teams of engineers UK wide to maintain microwave equipment for a Service Ops project on behalf of Vodafone.
- Negotiations with site providers, updating SharePoint and governance control
- Submission of CRQs and producing weekly ad hoc reports for senior managers
- Arranging key collections for site access and risk assessments/method statements and incident management also scheduling access requests with site providers
PMO Analyst - Vodafone
(2014-07 - 2015-10)
Gathering information to help build UK's largest mobile network 4G Beacon Project, for the central region. Producing daily performance reports for delivery managers.
- Database management using Beacon West Tracker that involved updating commissioned 2G/3G/4G cell sites daily
- Creating automated weekly reports in Excel to be presented by management in a weekly DRM, for tracking of progress against acceptance milestones
- Use of Remedy to close or extend outages by sub contractors on site daily. Updating SharePoint with data and documents. Maintenance of RAID logs, lessons learned etc
- Engaged with updating specific milestones attributed to cell sites on a central database for use by radio planners, acquisition surveyors and Managers
