Waleed Mir

A highly organised and reliable administrative professional with over 10 years' experience supporting customers, managing records, handling enquiries, and maintaining accurate documentation across technical support, customer service, and office environments. Experienced in data entry, CRM systems, report writing, email management, complaint handling, and prioritising workloads in fast-paced settings. Confident using Microsoft Word, Excel, Outlook, and internal databases while maintaining accuracy, professionalism, and excellent customer service.

Strong ability to manage competing priorities, handle confidential information, and work independently or as part of a team.

Technical Support Technician at Stuart Turner (2024-09 – Present)

• Managing customer enquiries via telephone and email.
• Maintaining accurate customer records using CRM systems.
• Entering and updating customer information and service records.
• Producing monthly reports using Microsoft Excel and Word.
• Coordinating product collections and deliveries.
• Supporting administrative processes between customers, service agents, and internal departments.
• Handling high volumes of enquiries while maintaining attention to detail.
• Training and supporting new team members.
• Monitoring trends and escalating customer concerns to management.

Customer Service Case Handler at K2 Global (2023-11 – 2024-09)

• Managing customer claims and case records.
• Processing enquiries through telephone, email and face-to-face channels.
• Maintaining accurate electronic records and databases.
• Performing data entry and updating case management systems.
• Producing reports and maintaining documentation.
• Prioritising workloads to meet service level requirements.
• Ensuring accurate recording of customer interactions.

IT Support at Habib Bank (2017-01 – 2022-10)

• Managing support requests via phone, email and face-to-face communication.
• Maintaining detailed service records and documentation.
• Logging, tracking and updating support cases.
• Prioritising workloads and responding to urgent requests.
• Producing technical documentation and user guidance.
• Supporting staff across departments with administrative and technical enquiries.

Customer Service Team Leader at Excellence Cars (2013-04 – 2016-12)

• Managing office administration and customer correspondence.
• Preparing letters and written communications for clients.
• Maintaining filing systems and organised records.
• Processing finance and account information accurately.
• Managing telephone enquiries and customer updates.
• Producing monthly business reports using Excel and Word.
• Maintaining confidential client information.
• Supporting day-to-day office operations and administration.

BSc in Computer Science and Mathematics (2009-09 – 2011-06)