Waleed Morsy

Provides IT support and handles ticket requests. Manages escalations and ensures correct information is shared with relevant teams.

IT Support - TJ Morris (IT Department)

Provides IT support and handles ticket requests. Manages escalations and ensures correct information is shared with relevant teams.

• Confirmed ticket logged with system on 2:20 PM via IT Help desk team (Ticket 226364)
• Handles requirements for replacement bulbs or LED units and coordinates dispatch through standard process
• Investigates IT-related issues and ensures proper scope classification
• Provides escalation guidance for IT-related issues to senior IT team members
• Categorizes and manages Store Till related requests