Waleed Ullah

DevOps Engineer with hands-on experience supporting cloud-native platforms, infrastructure automation, CI/CD pipelines, and Kubernetes-based deployments across AWS and Azure environments. Strong practical experience with Docker, Terraform, Python, Bash scripting, observability tooling, and cloud migrations. Skilled in improving deployment reliability, automating operational processes, and supporting scalable infrastructure solutions in collaborative engineering environments.

Passionate about modern DevOps practices, platform reliability, GitOps, and continuous improvement.

Professional Services Consultant - Board International

(2022-01)

• Supported deployment, configuration, and optimisation of enterprise SaaS platforms across cloud and hybrid environments.
• Collaborated with engineering, infrastructure, and support teams to troubleshoot reliability and performance issues.
• Built automation scripts using Python, Bash, and SQL to streamline workflows, reporting, and monitoring tasks.
• Contributed to incident triage, root cause analysis, and service recovery activities for enterprise customer environments.
• Assisted with cloud migration and disaster recovery initiatives, improving application performance by 69% and reducing load times from 26 seconds to 8 seconds.
• Worked across multi-environment deployments and supported infrastructure standardisation initiatives.
• Documented deployment procedures, operational processes, and best practices to improve maintainability.
• Delivered technical workshops, onboarding sessions, and customer training, contributing to 97% customer satisfaction.
• Collaborated closely with technical and non-technical stakeholders in agile delivery environments.

Sales Assistant - Currys Plc

(2019-07 - 2021-09)

• Delivered technical product guidance and support to customers across a range of consumer technology products.
• Achieved 94% customer satisfaction through strong communication and problem-solving skills.
• Received 'Top Telesales' recognition for consistently exceeding sales and performance targets.
• Developed strong stakeholder communication, customer engagement, and relationship management skills within a fast-paced environment.

Bachelor of Science - Chemistry - King's College London (2016-09 - 2020-08)

Professional Certificate - Google Data Analytics & Cybersecurity Professional - Coursera (2021-11)

Course - DevOps Engineering - Udemy (2024-04)