Wanwimon Srihera

I am a highly motivated and detail-oriented individual with strong numerical ability, excellent communication skills, and proven experience in customer service and data handling. I am eager to grow professionally individually and within a team of highly driven and creative individuals. In my current role, I work with customer accounts and billing queries, which has strengthened my analytical thinking, accuracy, and confidence in handling financial information.

I have also developed skills in administration, compliance, and professional communication across phone, email, and face-to-face interactions — enabling me to adapt my approach to different clients and consistently deliver high-quality service. I support in seeking efficient resolutions for my colleagues on a day to day basis with customer and system queries which reinforces my effective problem solving skills. I thrive in a fast-paced workplace, learn quickly, and work well both independently and collaboratively.

I am confident that I can contribute positively with my easy-going and bubbly personality in any team, being able to adapt flexibly in any environment.

Energy Specialist at E.ON Next (2023-09 – Present)

• Deliver accurate billing support and financial account queries for customers.
• Analyse data and resolve discrepancies efficiently.
• Adapt communication to suit a diverse customer base with complex information clearly and professionally over phone and email.
• Maintain detailed records with strong attention to accuracy and compliance.
• Meet performance targets and KPIs consistently.

Shift Manager at Blundells of Liverpool (2021-06 – 2023-06)

• Responsible for daily cash handling, reconciliation and deposit accuracy.
• Monitored stock control and cost efficiency to support budgeting.
• Led a team, trained new staff, and maintained compliance with safety standards.
• Developed strong organisation and problem-solving skills.

Crew member at HBN Restaurants

Certificate of Higher Education – Lancaster University (2020-01 – 2022-12)

A Level in Mathematics – The Sixth Form Bolton (2018-01 – 2020-12)

A Level in Biology – The Sixth Form Bolton (2018-01 – 2020-12)

L3 BTEC Subsidiary Diploma in Business and Economic Environment – The Sixth Form Bolton (2018-01 – 2020-12)

GCSE in Mathematics – Little Lever High School (2013-01 – 2018-12)

GCSE in English Literature/Language – Little Lever High School (2013-01 – 2018-12)

GCSE in Combined Science Trilogy – Little Lever High School (2013-01 – 2018-12)

GCSE in Information Communication Technology – Little Lever High School (2013-01 – 2018-12)