Warren Johnson

I am a reliable and hardworking individual with proven experience in fast-paced, physically active environments. Having recently completed my CSCS Health and Safety in a Construction Environment certificate, I have a solid understanding of workplace safety standards and the importance of maintaining a clean, organised working environment. Through my previous roles, I have consistently demonstrated strong attention to detail, punctuality, and a willingness to take on a variety of tasks to support my team.

I am a quick learner who adapts well to new environments, and I am eager to bring my positive attitude and strong work ethic to a warehouse setting, where I can contribute to smooth daily operations and develop further within the business.

Technology Consultant - Reliable Networks LTD

(2024-06 - 2025-01)

• Delivered excellent customer service as the first line of contact, supporting end users with IT queries on iPads or laptops, showing patience and clear communication, and, more importantly, ensuring end users felt their tech issues would be handled as soon as possible.
• Gained familiarity with Active Directory, SharePoint, and Microsoft 365 administration as I onboarded new users, updated documentation as needed, and maintained spreadsheets.
• Demonstrated great teamwork capabilities and willingness to assist colleagues with ongoing tasks and ensure smooth operations. My colleagues knew I was part of the team and someone they could trust to oversee in-progress tasks or to contact end users at a specific time if they were unable.
• Demonstrated reliability by following up with users, documenting issues, and ensuring resolutions were completed within agreed timeframes
• Managed multiple support requests simultaneously in a fast-paced environment, prioritising issues based on urgency and impact.
• Gained labouring experience as I set up monitor stands, monitors, docking stations and Ethernet wires across two weeks at Brentford FC Training ground. Later, an additional week was needed to set up more docking stations, as all the previous docking stations used were incompatible.

Trainee Digital Media Marketing Assistant - OrderPin

(2021-06 - 2021-12)

• Showed written and verbal skills whilst working in the editing team. While I was working in the editing team I provided members of the blogging team feedback and editing suggestions to improve their work.
• Working in the editing team I was flexible and adaptable by finishing work before the deadlines in the blogging team, utilising good time management whilst working on editing and blogging tasks and completing them within work hours.
• I showed my teamwork capabilities when I helped the editing team when they needed assistance with their work. Lessening the team's workload, learning about their work and helping the editing team to finish before the deadline.

Health & Safety in Construction Environment - Construction - College of Haringey, Enfield & North East London (2025-05 - 2025-05)

Introduction to Customer Service - Customer Service - College of Haringey, Enfield & North East London (2025-05 - 2025-05)

Training Modules - Various - Springboard Charity (2024-01 - 2024-02)

Software Development - Information Technology - Just IT (2023-06 - 2024-09)

IT Technician Skills - Information Technology - Just IT (2023-06 - 2024-09)

Level 3 Extended Diploma in Applied Science - Applied Science - NewCity College, London (2016-09 - 2019-07)

Level 2 First Extended Diploma in Applied Science - Applied Science - NewCity College, London (2016-09 - 2019-07)

A-Levels - General Education - Oaklands Sixth Form, London (2015-09 - 2016-08)

Secondary Education - General Education - Morpeth Secondary School, London (2010-09 - 2015-08)