Wasim Hussain

Operations Supervisor with over nine years' experience delivering high-performance results across facilities remedial management, motor claims, logistics and transport. Trusted to lead teams of up to 150, protect critical KPIs, and keep complex operations running under pressure. Currently accountable for nationwide remedial works on the DWP contract, ensuring life-safety systems remain fully compliant.

Combines strong stakeholder management with a practical, systems-driven approach to process improvement and service excellence.

Remedial Operations Coordinator – DWP Contract - ISS

(2025-01)

• Own the full triage and tracking cycle for remedial works generated by monthly and annual inspections of fire doors, emergency lighting, boilers, AHUs and other critical assets across the national DWP estate.
• Interrogate daily inspection reports and escalate gaps immediately, ensuring no life-safety remedial action is missed when engineers fail to report.
• Gather material and labour costs from engineers and field supervisors, produce accurate quotes and secure DWP approval so essential works are never delayed.
• Raise purchase orders that match site requirements and verify compliance certificates before uploading final documentation into DWP systems.
• Serve as the single point of contact for remedial scopes — building trusted relationships with engineers, supervisors and DWP stakeholders to resolve issues at speed.

Senior Motor Fulfilment Coordinator - Direct Line Group

(2023-01 - 2025-01)

• Orchestrated high-volume inbound and outbound contact with customers, credit-hire providers and internal departments to secure vehicle inspections and repair authorisations.
• Controlled engineer workload and inspection diaries through Audatex and FLS, keeping vehicle reports accurate and progressing on time.
• Built and maintained Excel trackers used across the engineer network, guaranteeing clean data flow into Audatex.
• Assessed vehicle images and repair quotes to decide repair viability versus total-loss (beyond economical repair) classification.
• Executed post-incident policy amendments and coverage adjustments, supporting both accurate customer outcomes and the sales process.

Real-Time Logistics Supervisor - Just Eat Takeaway UK

(2021-08 - 2022-12)

• Directed real-time logistics operations in a high-pressure hub environment, accountable for staffing levels, delivery performance and operational compliance.
• Led a team of 150 couriers — tracked performance metrics daily and delivered coaching, support and targeted retraining to protect service standards.
• Resolved live delivery issues with restaurants and couriers by phone, chat and face-to-face, minimising disruption to the customer experience.
• Collaborated with Captains to redesign courier inductions, performance monitoring and hub workflows, driving measurable operational improvement.
• Owned KPI reporting on End-to-End delivery times and bad-order rates, giving management clear visibility of performance.

Motor Fulfilment Coordinator - Direct Line Group

(2018-10 - 2021-07)

• Managed high volumes of inbound and outbound calls to arrange vehicle inspections and obtain repair authorisations from customers, credit-hire teams and internal departments.
• Allocated engineer workloads and booked inspections via Audatex and FLS, maintaining accurate and up-to-date vehicle reports.
• Evaluated vehicle images and quotes to determine whether vehicles should proceed to repair or be classified as total loss.
• Processed post-incident policy changes and supported the sales function with correct coverage updates.

Transport & Depot Supervisor - Accessible Transport Group

(2016-05 - 2018-10)

• Ran the full daily depot operation from open to close, guaranteeing every route departed on time and was correctly logged in the system.
• Controlled staffing and vehicle allocation, resolving last-minute driver cover, vehicle availability and route disruption issues without service failure.
• Oversaw the IGO Section 22 bus service and consistently achieved 100% operational performance by managing breakdowns, rerouting and system updates in real time.
• Maintained vehicle maintenance records, liaised with the service team on roadworthiness, produced weekly reports, raised purchase orders and handled passenger enquiries.