Wendy Guiness

A highly experienced Office Administrator with over 25 years' experience, bringing a confident, approachable, and professional attitude to all aspects of work. Highly organised with a proven ability to manage time, resources, and competing priorities effectively, whilst maintaining exceptional attention to detail. Demonstrates strong proficiency across a wide range of IT systems, software packages, company databases, and Sage accounting, with the ability to adapt quickly to new technologies and processes.

An excellent communicator with strong interpersonal skills, able to build effective working relationships with colleagues, senior leaders, and external stakeholders from all backgrounds. Self‑motivated, flexible, and dependable, with a track record of successfully managing multiple responsibilities in fast‑paced environments. Equally effective working independently or as part of a team, consistently meeting deadlines and maintaining high professional standards.

Now seeking a new and challenging opportunity to apply extensive skills and experience to support and contribute to the success of a dynamic organisation

Assistant Build Administrator / Regional Office Administrator - Gleeson Homes Ltd

(2025-08)

• Provided comprehensive administrative support to senior management, including close assistance to the Regional Managing Director, Construction Director & Build Administrator
• Coordinated meetings by preparing agendas, attending meetings as required, accurately recording minutes, and distributing actions in a timely manner
• Acted as the first point of contact at reception, professionally welcoming visitors and external partners and handling incoming enquiries
• Managed all aspects of a busy office environment, ensuring efficient and seamless day‑to‑day operations
• Monitored and ensured mandatory training compliance for Site Managers and Assistant Site Managers, maintaining accurate records
• Accurately processed employee and sub‑contractor timesheets and coordinated payroll submissions
• Managed procurement and distribution of stationery and office supplies across multiple sites
• Provided administrative support to Construction Directors, using systems like COINS, ZUTEC, Power BI to manage build programs, site health & safety, and customer care standards, focusing on building affordable homes

Office Manager/Marketing, Finance & Office Administrator - Bondline Industries Ltd

(2017-11 - 2025-08)

• Managed all aspects of a busy office environment, ensuring smooth and efficient day-to-day operations
• Assumed a broad range of responsibilities encompassing duties from three previous roles, demonstrating flexibility and a diverse skill set
• Maintained a high level of focus and reliability within a small team, contributing to a supportive and collaborative working environment
• Accurately processed customer and supplier invoices using Sage accounting software, with strong attention to detail
• Managed and updated the company website and social media platforms; produced newsletters and marketing materials to support branding and engagement
• Processed customer orders and liaised with suppliers to ensure timely, efficient service delivery

Receptionist & Marketing & Office Administrator - Fox Corrugated Machinery (Uk) Ltd

(2015-01 - 2017-11)

• Raised and issued purchase orders to suppliers; managed ordering and procurement activities
• Played a key role in setting up the ISO:9001 Quality Management System with an external consultant, achieving full accreditation with top marks
• Participated in ISO9001 and ISO14001 audits
• Coordinated online and telephone retail sales, including upselling and add-on sales
• Redesigned and standardised company-wide documentation; handled all administrative duties across departments
• Provided daily PA support to the Managing Director; assisted the Contracts Manager and Estimator with administrative needs
• Responsible for invoicing, credit notes, statement production, and chasing overdue payments using SAGE
• Handled HR tasks including issuing contracts, preparing starter packs, maintaining personnel files, and arranging interviews
• Organised travel and accommodation for site teams and the MD, including hotels, flights, trains, taxis, and event tickets
• Responsible for supporting the day-to-day administrative operations of the warehouse

Office Administrator - Lighting & Signs Ltd

(2014-03 - 2014-10)

• Raised and issued purchase orders to suppliers; managed ordering and procurement activities
• Played a key role in setting up the ISO:9001 Quality Management System with an external consultant, achieving full accreditation with top marks
• Participated in ISO9001 and ISO14001 audits
• Coordinated online and telephone retail sales, including upselling and add-on sales
• Redesigned and standardised company-wide documentation; handled all administrative duties across departments
• Provided daily PA support to the Managing Director; assisted the Contracts Manager and Estimator with administrative needs
• Responsible for invoicing, credit notes, statement production, and chasing overdue payments using SAGE
• Handled HR tasks including issuing contracts, preparing starter packs, maintaining personnel files, and arranging interviews
• Organised travel and accommodation for site teams and the MD, including hotels, flights, trains, taxis, and event tickets
• Responsible for supporting the day-to-day administrative operations of the warehouse

PA to the MD / Office Co-Ordinator - Contract Flooring & Interiors

(2012-11 - 2014-02)

• Raised and issued purchase orders to suppliers; managed ordering and procurement activities
• Played a key role in setting up the ISO:9001 Quality Management System with an external consultant, achieving full accreditation with top marks
• Participated in ISO9001 and ISO14001 audits
• Coordinated online and telephone retail sales, including upselling and add-on sales
• Redesigned and standardised company-wide documentation; handled all administrative duties across departments
• Provided daily PA support to the Managing Director; assisted the Contracts Manager and Estimator with administrative needs
• Responsible for invoicing, credit notes, statement production, and chasing overdue payments using SAGE
• Handled HR tasks including issuing contracts, preparing starter packs, maintaining personnel files, and arranging interviews
• Organised travel and accommodation for site teams and the MD, including hotels, flights, trains, taxis, and event tickets
• Responsible for supporting the day-to-day administrative operations of the warehouse

Office Administrator - Westwood Care & Support Services

(2012-03 - 2012-10)

• Wrote tailored care plans for individuals with special needs and elderly clients, ensuring dignity, respect, and personalisation
• Arranged interviews for new Personal Assistants; ensured all registered staff held the required documentation to be placed in roles
• Maintained and audited sensitive staff information, including daily updates to the in-house database and compliance checks for Nurses and ODPs
• Handled highly sensitive personal data in accordance with data protection standards and regulatory requirements
• Participated in Care Quality Commission (CQC) audits to ensure high standards of care and documentation

Office Administrator - nl Group

(2009-05 - 2012-02)

• Wrote tailored care plans for individuals with special needs and elderly clients, ensuring dignity, respect, and personalisation
• Arranged interviews for new Personal Assistants; ensured all registered staff held the required documentation to be placed in roles
• Maintained and audited sensitive staff information, including daily updates to the in-house database and compliance checks for Nurses and ODPs
• Handled highly sensitive personal data in accordance with data protection standards and regulatory requirements
• Participated in Care Quality Commission (CQC) audits to ensure high standards of care and documentation