Wendy Matthew

Healthcare Assistant with 10+ years retail and customer service experience

Aberdeen, Aberdeen CityMember since September 14, 2023

EnglishCleaningHousekeepingCash handlingHospitalityServingCustomer ServiceCommunicationCommunication skills

About

I'm a very reliable keen hardworking and trustworthy person who's very self motivated and I have lots of customer service experience and excellent communication skills. I work very well in a team and work well on my own initiative. I am a very calm, friendly and patient person.

I am a dedicated, organised, and hard-working person with over 10 years' experience working in a retail and sales environment from hairdressing, salon services and pure spa and beauty. Efficient and responsive team player with excellent multitasking skills and ability to support multiple departments with customer inquiries and register-handling tasks as needed. Adaptable problem solver with proven track record assisting customers and ensuring positive shopping experiences.

I am trained in cash handling, and I am a trained key holder and used to lone working. I'm trained to achieve KPI's and targets. I also have lots of general housekeeping experience from all my previous roles.

I pride myself in customer service and communication skills. I love helping people. I am eager to embrace new challenges and thrive in a dynamic and professional setting which is filled with empathetic individuals.

I'm enthusiastic about studying new things.

Willing to relocate: Anywhere

Experience

Health Care Assistant - Dee View Court Neurological Centre - Aberdeen

(2025-02)

I currently work here as a Healthcare assistant, I started working with this company as a housekeeping assistant and love working here so I wanted to make the move into working as a Healthcare assistant here and I love it. I'm a very kind, caring and patient person and I very much like to help and treat the residents with the dignity and respect they deserve.

Bathing, dressing, grooming, and toileting residents
Prepare meals and snacks according to dietary requirements
Assist with light housekeeping tasks, such as laundry, vacuuming, and dusting
Assisting the nurse with medications

Housekeeping Assistant - Dee View Court Neurological Centre - Aberdeen

(2025-07 - 2026-02)

I worked here as a housekeeping assistant. My main duties are to ensure that all areas of the Care Home are cleaned to a high standard in compliance with the specific cleaning guidelines and schedules and that they effectively meet the individuals and home's needs.

To always respect and maintain confidentiality of personal information, including people's right to privacy, dignity, and choice
To understand and comply with all statutory and legal requirements which are relevant such as Health & Safety, COSHH, fire safety, all aspects of the Care Standards Act, have a clear understanding of Infection Prevention and Control policies, procedures, and measures to maintain a safe environment throughout the home
To make sure that all equipment used is in full, safe working order and immediately report any faults to the Home Management team
To check all areas of the home are supplied with adequate housekeeping items and inform the manager of any shortages
To always be alert and use my own initiative, spot clean any spillages as they occur
To be an active and helpful member of the team, contribute to meetings, attend training sessions, and ensure that the Care Home is a friendly and supportive working environment

Sales Advisor (Temporary) - Boots - Aberdeen

(2025-05 - 2025-07)

I absolutely loved my short time working here in the perfume department in a short temporary role. I was offered to stay on but I was offered a job as a housekeeping assistant in a neurological home that I felt I would have lots of job satisfaction helping people.

Worked in the perfume department selling perfumes and achieving company KPI's
Loved the fast paced aspect of my role here
Did merchandising and am trained in cash handling

Sales Supervisor - Hobbs London - Aberdeen-London-Aberdeen

(2025-01 - 2025-04)

Trained in merchandising, cash handling, banking, exchanges and returns, price changes, customer advice and complaints
Provide high levels of customer service
Motivate the team to achieve company KPI's and targets

Sales Advisor - Warren James Jewellers - Aberdeen

(2024-08 - 2024-12)

Trained in diamonds and all the precious metals with hallmarks
Trained on merchandising, cash handling/banking, returns, stock control and general sales advice
Deliver high standards of customer service while achieving company KPI's
Key holder with responsibilities of opening and closing the business

Front of House Receptionist/ Beauty therapist - PURE Spa & Beauty - Aberdeen

(2023-04 - 2024-08)

Booking in customers and confirming appointments
Answering phones as the pure spa customer service for all the different locations
Selling retail and dealing with any customer queries or complaints
Running own column for waxing, gel manicure and gel pedicures, eyebrow and eyelash tints and lash lifts, facials and spray tanning
Trained to lone work and close in the evenings
Key holder responsibilities

Night Care Assistant - Woodlands Care Home - Aberdeen

(2023-01 - 2023-04)

I started working here as a Care Assistant working nights. I very much enjoyed my time spent learning all about care. I completed my manual handling course to become a care assistant. I'm a very kind, caring and patient person and I very much like to help and treat the residents with the dignity and respect they deserve.

Bathing, dressing, grooming, and toileting
Prepare meals and snacks according to dietary requirements
Assist with light housekeeping tasks, such as laundry, vacuuming, and dusting
Assisting the nurse with medications
Completed manual handling course

Team Member - Mains Of Balquharn Brewers Fayre - Aberdeen

(2021-06 - 2023-01)

This role required me to be front of house, meeting and greeting customers as they come in to the establishment. I have to carry out a high standard of cleaning during and after my shift. I have completed a lot of online training modules from our Academy online.

Working behind the bar, serving customers drinks at the bar and table service when required
Taking food orders and serving meals in the restaurant
Cash handling, fronting, updating and replacing stock
Ensure that all tables have the correct signs regarding Covid and all the drinks menus are cleaned and replaced after each customer has left
Completed online training modules: Health and Safety, Food and Hygiene, Rules and Regulations Regarding Alcohol, Covid Safety

Waitress/Bar Staff - The Paddock - Aberdeenshire

(2018-10 - 2021-06)

I have enjoyed my time here. I have gained a lot of experience in hospitality through this. My background in dealing with the public has helped me immensely with my current role.

Greeting and serving customers
Replenish stock along with continual housekeeping
Cash handling and using the till
Bar tending/waitressing
Taking food orders and relaying food orders to the chefs

Sales Assistant - SALON SERVICES - Aberdeen

(2011-02 - 2013-06)

I worked at Salon services as a sales assistant. I learned a lot about selling and working towards KPI's. My experience from my years in hairdressing helped with dealing with the public. I enjoyed working here as it was very fast paced and a great team to work with.

Helped and advised customers with any hairdressing queries
Replenished stock
Worked the tills

Hair Stylist - Alan Henison Hair Design - Aberdeen

(2000-07 - 2010-12)

I worked at this salon from the age of 16 and trained day release at college for two years till I qualified as a stylist. I continued here and I ended up managing the salon for the last year I worked here. I loved being a manager of this salon and leading our team. I absolutely love working with the public and working as part of a team. I'm always keen to learn and develop new skills.