Team Leader - River Island
(2023)
- Open and close store
- KPI
- Visual merchandise / Sale layout and prep
- Delivery process
- Weekly deployment
- Area Meetings
Floor Manager - ALL SAINTS
(2021 - 2022)
- Open and close store
- Keep track of KPI and targets
- Weekly deployment
- Hourly update targets
- Visual guideline
- Delivery process and ordering
- Area Meetings
Night Shift - B&M
(2021 - 2022)
- Delivery process
- Tidy and prepare for next day trade
Sales Assistant - Swarovski Jewelers
(2019 - 2020)
- Accompany customers during their time in the store
- Advise customers on choosing products to suit them
- Handle and order new stock
- Ensuring customers receive the best possible service
- Meeting weekly targets
- Keeping the store clean and tidy
Customer Service Assistant - Forever 21
(2012 - 2019)
- Maintaining, replenishing, and overseeing visual maintenance of the store
- Created window and merchandise displays within visual guidelines
- Working with management on a daily basis to help maximise profit
Customer Care Advisor - Card Factory
(2011 - 2012)
- Operating the till in store
- Being responsible for processing cash and card payments
- Dealing with customer refunds
- Providing customer service to all customers and assisting with any queries they may have
- Assisting with stock take
- Deal with merchandising of stock
Sales/Stockroom Assistant - Next
(2009 - 2011)
- Regularly accept, confirm and process deliveries in a systematic manner
- Maintain a high level of shopfloor and stockroom standards to ensure the efficient replenishment
- Support the Managers, Supervisors and Sales Associates by assisting with stock preparation and transfers
- Keeping operating areas of the store clean, tidy and organised
- Liaising with management and colleagues on a daily basis
Customer Care Advisor - New Look
(2008 - 2009)
- General till work
- Promoting special offers and store cards
- Advising on current trends and promoting add on sales
- Processing complaints and, if appropriate, issuing refunds
- Offering the best possible service to customers at all times
