Will Osborne

Highly skilled and experienced IT professional with a strong background in IT infrastructure, network engineering, and deployment. Proficient in delivering comprehensive IT solutions to clients with extensive knowledge of corporate IT systems. Passionate about continuous learning and expanding knowledge.

Experience

Network Field Engineer | X-On | July 2022 – Present

• Conducted site surveys across the southern region to assess equipment requirements and project duration, providing relevant recommendations to teams.
• Installed and configured phone systems, cabling, cabinets, switches, routers, and other equipment to ensure seamless integration with existing systems.
• Set up software integration on users computers and made necessary changes to optimize functionality.
• Ensured successful system port and performed final checks to confirm user satisfaction.

• Provided home office setup and improved internet connectivity services to residential properties and small businesses.
• Ran network cables to hardwire large residential properties where wireless solutions were ineffective.
• Installed access points, switches, routers, printers, and VOIP phone systems.
• Offered consultation on cost-effective work-from-home solutions for small businesses.
• Assisted with IT equipment relocation and organization.

• Installed and configured Lloyds Pharmacy's new PMR system and migrated clients to a centralized Windows 10 Citrix environment.
• Set up peripheral equipment and ensured seamless functionality with the new system.
• Conducted thorough testing, signed off on completed work, and managed asset tagging and management.

• Upgraded nationwide builders merchants network infrastructure following a change in ISP.
• Conducted network infrastructure surveys at each branch and configured new equipment accordingly.
• Installed and tested routers, switches, and access points, and ran additional cables as needed.

• Led Windows 10 and Office 365 upgrade project for vehicle repair workshops in the Southwest.
• Installed and configured new machines, provided user training, and completed audits for stock and asset management.
• Managed time effectively to ensure timely completion of scheduled sites.

• Contributed to Windows 10 upgrade project in GP surgeries in the Southwest.
• Built laptops and desktops according to surgery specifications, using Windows Deployment Services.
• Coordinated with surgery managers to create an upgrade schedule that minimized disruption.
• Provided training and assistance to staff members, resolving any issues encountered.

• Led a team of EPOS engineers on nationwide installations and setups.
• Conducted site surveys, allocated tasks, and ensured work was completed as required.
• Installed and configured new EPOS systems, performed SSCM configuration and deployment.
• Worked across various locations, including nights, troubleshooting issues, providing user training, and maintaining documentation.

• Installed computer systems and PMR systems in pharmacies as part of a 12-month fixed-term contract.
• Set up new PMR systems and upgraded existing systems to Windows 10/Office 365.
• Worked nationwide, both during day and night shifts, to ensure timely installations.
• Conducted break/fix maintenance on previously installed PMR systems.
• Provided troubleshooting support and user training, including documentation.

EPOS Engineer | Barron Mccann | Sep 2017 – Jan 2018

Field Service Technician | Avery Berkel | Mar 2017 – Sep 2017

EPOS Engineer | Aigo - Find | Dec 2016 – Apr 2017

Desktop/Laptop Deployment | Friends Life | June 2016 – Nov 2016

IT Support Technician | BWB Consulting Ltd. | Aug 2015 – Jan 2016

IT Administrator | Seiche Measurements Ltd. | Mar 2011 – Dec 2014

• Managed and supported IT operations for an office of approximately 25 people.
• Built and designed the office network infrastructure to accommodate rapid expansion.
• Implemented server-based infrastructure, including Active Directory, file sharing, and network licensing.
• Installed and managed a VOIP phone system, ensuring efficient communication.
• Developed custom rack-mounted PCs for customers and provided technological solutions to improve operations.
• Installed and configured equipment on seismic vessels worldwide, often under tight deadlines and in the presence of key clients.
• Conducted cable installations, network setups, and satellite connections for back-to-shore communication.
• Provided technical training to equipment operators and ensured equipment functionality.

Zenos IT Academy | 2010 – 2011

• Level 3 Diploma in ICT Systems and Principles
• Level 3 Diploma in ICT Professional Competence

• AS Levels in Biology, Geography, and Environmental Science

• 9 GCSEs (A - C)