William Bangala

A motivated and customer-focused Customer Service Manager with experience in retail management, customer relations, sales, warehouse operations, and community engagement. Proven ability to lead by example, manage daily store operations, deliver excellent customer experiences, and consistently meet business objectives. Strong commercial awareness gained through commission-based sales, combined with excellent organisational skills and proficiency across Microsoft Office, Power BI, Omnia, and retail management systems.

Known for building positive customer relationships, solving problems efficiently, and maintaining high operational standards in fast-paced environments.

Customer Service Manager - Corals

(2023-08)

Responsible for the day-to-day management of customer service operations within a busy retail environment, ensuring high service standards and smooth business operations.

• Open and close the store, ensuring all security procedures and operational checks are completed.
• Deliver exceptional customer service by resolving queries, complaints, and complex customer issues professionally.
• Manage cash handling, till balancing, banking procedures, and daily financial reconciliation.
• Monitor store performance against key performance indicators (KPIs), including sales targets, customer satisfaction, transaction values, and operational compliance.
• Use Omnia and Power BI to review operational performance, workforce planning, scheduling, and business reporting.
• Support and motivate colleagues to maintain high service standards and achieve business objectives.
• Train and coach team members on customer service expectations and operational procedures.
• Maintain stock accuracy, merchandising standards, and health & safety compliance.
• Build strong relationships with customers, encouraging repeat business through outstanding service.

Warehouse Operative

(2022-09 - 2023-01)

Worked within a fast-paced warehouse environment supporting the efficient movement and distribution of goods while maintaining high standards of accuracy and safety.

• Picked, packed, and prepared customer orders accurately within strict deadlines.
• Loaded and unloaded deliveries safely and efficiently.
• Managed inventory and stock control using warehouse management systems.
• Conducted regular stock checks to maintain inventory accuracy.
• Followed health and safety procedures to ensure a safe working environment.
• Worked collaboratively to meet productivity and dispatch targets.
• Maintained organised warehouse storage areas to improve operational efficiency.

Door-to-Door Sales Representative

(2019 - 2019)

Worked within a highly competitive, commission-only sales environment promoting and selling replacement windows directly to homeowners.

• Generated new business by prospecting customers through door-to-door sales.
• Built rapport quickly with potential clients and identified customer needs.
• Explained product features and benefits confidently.
• Negotiated sales and closed deals in a target-driven environment.
• Worked independently, demonstrating resilience and self-motivation.
• Managed daily sales activity and customer follow-ups.

Participant - National Citizen Service (NCS)

(2019-06 - 2019-08)

Participated in a community leadership programme focused on teamwork, communication, and social impact.

• Delivered workshops promoting teamwork and personal development.
• Organised and hosted a successful charity fundraising event at Esquires Coffee in partnership with the British Heart Foundation.
• Worked collaboratively within a team to plan and deliver community projects.
• Developed leadership, presentation, and public speaking skills.
• Engaged with members of the public while supporting charitable initiatives.

Level 2 certificate - Principles of Cyber Security - Bedford College (2026)

GCSE - English Language - Bedford College (2019-09 - 2023-07)

GCSE - English Literature - Bedford College (2019-09 - 2023-07)

GCSE - Sport Science - Bedford College (2019-09 - 2023-07)