William Goldie

Enthusiastic and reliable customer service professional with experience in retail, hospitality and telesales environments. Experienced in delivering excellent customer service, handling transactions, maintaining high standards and working effectively in fast-paced settings. A strong communicator who works well both independently and as part of a team, with experience supporting the smooth day-to-day operation of busy workplaces.

Keen to develop supervisory skills and progress within a retail environment.

Barista / Team Member at Costa Coffee (Compass Group) (2023-06 – 2026-02)

• Delivered excellent customer service in a busy hospital environment.
• Handled customer enquiries professionally and resolved issues effectively.
• Processed cash and card transactions accurately.
• Communicated confidently with customers, visitors and healthcare staff.
• Worked efficiently during busy periods while maintaining service standards.
• Supported daily operations, including opening and closing procedures.
• Followed company procedures, hygiene regulations and health and safety standards.

Telemarketing Agent at Amvoc (2022-10 – 2023-03)

• Handled high volumes of inbound and outbound customer calls in a target-driven environment.
• Engaged customers professionally and confidently over the telephone.
• Explained services clearly and answered customer questions.
• Built rapport with customers and maintained positive customer relationships.
• Recorded customer information accurately using internal systems.
• Worked towards daily performance targets and service standards.
• Followed data protection and company compliance procedures.
• Demonstrated strong communication, listening and persuasion skills.

Event Steward / Bartender at Various Roles (2021 – 2022)

• Provided customer support in large, fast-paced event settings.
• Responded calmly to queries and escalated issues when required.
• Maintained safety standards and followed site procedures.
• Handled payments and ensured accurate transactions.

Bartender / Team Member at The Grapes (2019-04 – 2020-08)

• Delivered professional and friendly customer service.
• Managed transactions and maintained accurate records.
• Maintained clean organised workspaces in line with safety standards.
• Worked flexible shifts including evenings and weekends.

Sport science – Newcastle college

Level 2 Health & Safety

Level 2 Customer Service

5 GCSEs in English and Maths