William Gyves-Smart

Junior Software Developer and Applications Support professional with 8+ years' experience supporting business-critical finance and ERP systems across healthcare and commercial environments. Recently completed the Northcoders Full Stack Software Development bootcamp, building full stack applications using JavaScript, React, Node.js, SQL and MongoDB. Currently working in software support at FinanSys, supporting Infor SunSystems and NetSuite customers through ticket resolution, technical troubleshooting and client communication.

Combines strong customer-facing support experience with hands-on development skills and a strong interest in progressing into software development.

Support Consultant at FinanSys (2025-04 – Present)

Supporting customers using Infor SunSystems and NetSuite ERP solutions across finance and business operations environments.

• Supporting users across multiple continents via phone, email, remote sessions and support portal ticketing systems
• Investigating and resolving technical application issues within agreed SLAs
• Troubleshooting system behaviour, configuration issues and user-reported bugs
• Collaborating with consultants and technical teams to escalate and resolve complex issues
• Developing strong understanding of ERP workflows, finance systems and client requirements

Business Support Applications Analyst at Turning Point (2013-02 – 2024-03)

Supported and administered business-critical finance and BI applications within a large healthcare organisation.

• Administered and maintained finance and BI systems used organisation-wide across multiple UK sites
• Configured system functionality and developed scripts to improve workflows and reporting
• Supported users with technical issues, troubleshooting and application guidance
• Worked with stakeholders to improve usability and system performance
• Assisted with upgrades, testing and implementation of application improvements

Trainee Full Stack Developer at Northcoders (2024-03 – 2024-05)

• Developed full stack applications using JavaScript, React, Node.js and PostgreSQL
• Applied Test Driven Development using Jest and Supertest
• Built REST APIs and responsive front-end applications
• Worked collaboratively using Agile methodologies and pair programming

Financial Systems Support Officer at Pennine Care NHS (2019-06 – 2019-11)

An NHS trust providing Mental Health and Learning Disabilities services across the North West of England

• Acted as liaison between the Finance department and the Systems Support provider
• Ensured system administration processes were completed in a timely manner

English Instructor (2016 – 2019)

Developed communication, presentation and client-facing skills while working internationally.

BA in Business Studies – Leeds Metropolitan University (2002-10 – 2006-05)