William Ibba

I am an International Business student entering my final year the University of Portsmouth. Having recently completed a professional placement in London, I have developed strong teamwork, communication, and customer focused skilled in a busy working environment. I am reliable, adaptable, and enjoy working with people, and I am looking for a part-time role where I can contribute as part of a team while contributing to my studies.

IT Service Desk Placement at W.R. Berkley – Scalpel, London & Lloyd's of London (Insurance) (2025-09 – 2026-08)

Operational Support & Governance: Supported underwriting, claims and operations teams by ensuring accurate device provisioning, access control and data handling in line with internal governance standards. Stakeholder Communication & Cross-Department Exposure: Delivered IT inductions for new starters independently, ensuring smooth integration into underwriting and operational teams.

• Performed user onboarding/offboarding, data transfers and system access updates with a strong focus on accuracy and compliance
• Coordinated with senior asset analysis to maintain asset integrity and resolve operational queries
• Led daily team meetings, communicating priorities and updates across IT and business stakeholders, including senior leadership
• Collaborated with international teams across Europe, Asia and the Americas to resolve issues and support global operations
• Coordinated the technology setup for the Lloyd's of London office renovation, managing equipment deployment, cabling and stakeholder communication ensuring operational readiness
• Supported the Windows 11 rollout using Tanium, contributing to a company-wide system upgrade

Student Consultant Project at GEA Group (2025-03 – 2025-07)

Worked with GEA Group on a consulting project focused on strengthening engagement with younger farmers in the Middle East region.

• Conducted market and competitor research to identifying growth opportunities for improving overall brand and digital engagement
• Developed recommendations for an AI based brand ambassador to support social media content, promote GEA products, and connect more effectively with younger agricultural audiences
• Created a prototype concept including the ambassador's name, backstory, personality, and visual direction, tailored to GEA's brand identity
• Collaborated in a multicultural consulting team and presented our findings to senior managers at GEA headquarters in Bonn, Germany

Team Member at The Cornish Bakery (2022-11 – 2024-07)

• Provided excellent customer service by handling transactions and serving products
• Operated various machines, including ovens and washing equipment
• Performed stock checks and restocked supplies efficiently

IBM Consultancy Intern at IBM (2024-01 – 2024-01)

• Worked with IBM consultants from various operating units to solve sustainability issues
• Brought forward creative strategies to promote upcycling
• Developed solutions to sustainability challenges, addressing waste and energy usage
• Delivered presentation pitch to IBM consultants on our proposed solution

Team Member at Coffee Cup (2022-03 – 2022-09)

• Prepared and served beverages efficiently while managing high-volume periods, ensuring consistency and customer satisfaction
• Maintained a clean and organized workspace, followed health and safety guidelines to ensure a hygienic environment, optimizing workspace efficiency and minimizing waste
• Handled customer concerns professionally, actively listened to customer feedback, resolved issues with patience and professionalism ensuring a positive overall experience for customers

Project Management Intern at Portsmouth City Council – Regeneration Office (2021-06 – 2021-08)

• Took detailed minutes during meetings to ensure accurate records
• Assisted in redesigning a roundabout using CAD software
• Participated in team meetings and contributed to project discussions
• Conducted on-site visits, gathering insights for regeneration projects

Volunteer at Portsmouth City Foodbank (2021-09 – 2022-03)

• Organised and distributed donations to individuals and families in need
• Prepared food parcels tailored to recipients' needs
• Collaborated with a team to ensure smooth daily operations

Family Business Assistant at Bed & Breakfast (2021-08 – Present)

• Worked under strict deadlines, consistently met tight time constraints by preparing rooms promptly and efficiently for new arrivals
• Maintained high quality room standards for guests
• Managed inventory, including restocks of essentials
• Translated and liaised with international guests to ensure proper communication

B.A. in International Business & Management – University of Portsmouth (2023-09)

A-levels in Business, Economics, Environmental Science – HSDC Havant College (2021-09 – 2023-06)

GCSEs in 10 subjects including Maths (6), English Literature (7), Geography (7), Photography (8) – St. Edmund's Catholic Secondary School (2016-09 – 2021-05)