IT Service Desk Placement at W.R. Berkley – Scalpel, London & Lloyd's of London (Insurance) (2025-09 – 2026-08)
Operational Support & Governance: Supported underwriting, claims and operations teams by ensuring accurate device provisioning, access control and data handling in line with internal governance standards. Stakeholder Communication & Cross-Department Exposure: Delivered IT inductions for new starters independently, ensuring smooth integration into underwriting and operational teams.
- Performed user onboarding/offboarding, data transfers and system access updates with a strong focus on accuracy and compliance
- Coordinated with senior asset analysis to maintain asset integrity and resolve operational queries
- Led daily team meetings, communicating priorities and updates across IT and business stakeholders, including senior leadership
- Collaborated with international teams across Europe, Asia and the Americas to resolve issues and support global operations
- Coordinated the technology setup for the Lloyd's of London office renovation, managing equipment deployment, cabling and stakeholder communication ensuring operational readiness
- Supported the Windows 11 rollout using Tanium, contributing to a company-wide system upgrade
Student Consultant Project at GEA Group (2025-03 – 2025-07)
Worked with GEA Group on a consulting project focused on strengthening engagement with younger farmers in the Middle East region.
- Conducted market and competitor research to identifying growth opportunities for improving overall brand and digital engagement
- Developed recommendations for an AI based brand ambassador to support social media content, promote GEA products, and connect more effectively with younger agricultural audiences
- Created a prototype concept including the ambassador's name, backstory, personality, and visual direction, tailored to GEA's brand identity
- Collaborated in a multicultural consulting team and presented our findings to senior managers at GEA headquarters in Bonn, Germany
Team Member at The Cornish Bakery (2022-11 – 2024-07)
- Provided excellent customer service by handling transactions and serving products
- Operated various machines, including ovens and washing equipment
- Performed stock checks and restocked supplies efficiently
IBM Consultancy Intern at IBM (2024-01 – 2024-01)
- Worked with IBM consultants from various operating units to solve sustainability issues
- Brought forward creative strategies to promote upcycling
- Developed solutions to sustainability challenges, addressing waste and energy usage
- Delivered presentation pitch to IBM consultants on our proposed solution
Team Member at Coffee Cup (2022-03 – 2022-09)
- Prepared and served beverages efficiently while managing high-volume periods, ensuring consistency and customer satisfaction
- Maintained a clean and organized workspace, followed health and safety guidelines to ensure a hygienic environment, optimizing workspace efficiency and minimizing waste
- Handled customer concerns professionally, actively listened to customer feedback, resolved issues with patience and professionalism ensuring a positive overall experience for customers
Project Management Intern at Portsmouth City Council – Regeneration Office (2021-06 – 2021-08)
- Took detailed minutes during meetings to ensure accurate records
- Assisted in redesigning a roundabout using CAD software
- Participated in team meetings and contributed to project discussions
- Conducted on-site visits, gathering insights for regeneration projects
Volunteer at Portsmouth City Foodbank (2021-09 – 2022-03)
- Organised and distributed donations to individuals and families in need
- Prepared food parcels tailored to recipients' needs
- Collaborated with a team to ensure smooth daily operations
Family Business Assistant at Bed & Breakfast (2021-08 – Present)
- Worked under strict deadlines, consistently met tight time constraints by preparing rooms promptly and efficiently for new arrivals
- Maintained high quality room standards for guests
- Managed inventory, including restocks of essentials
- Translated and liaised with international guests to ensure proper communication
