William James Manifold

During Year 10 at Clayton Hall Business and Language College, undertook a placement at Oakhill Primary School where I coached sports to young children, building early communication, leadership, and coaching skills.

Sports Coach - Oakhill Primary School

During Year 10 at Clayton Hall Business and Language College, undertook a placement at Oakhill Primary School where I coached sports to young children, building early communication, leadership, and coaching skills.

Coaching Staff Shadow - Balance and Beam

While studying at Newcastle-under-Lyme College, gained further experience by shadowing staff at a gymnastics centre, Balance and Beam. This opportunity provided valuable insight into coaching and client engagement, and found it highly rewarding to support young participants, who responded positively to sessions.

Checkout Operative - Tesco - Longton

After leaving education, joined Tesco in Longton as a Checkout Operative. In this role, developed strong customer service skills, regularly supporting customers and working collaboratively with colleagues. Was trusted to manage the Customer Service Desk, where handled queries and complaints, consistently focusing on de-escalating situations and finding effective resolutions.

This position strengthened ability to remain calm under pressure, adapt quickly, and communicate clearly in a fast-paced environment.

Outbound Sales Executive - UK Fuels - Crewe To progress into sales, joined UK Fuels in Crewe as an Outbound Sales Executive. Here, developed strong telephone sales skills, including cold calling, objection handling, and relationship building. Completed a range of training courses to enhance product knowledge and sales techniques.

Notably, was the first in intake group to secure a sale, demonstrating ability to quickly apply learning and deliver results. Became highly effective at understanding customer needs, overcoming objections, and positioning products in a way that added value.

Sales Executive - Coversure Insurance

(2020-04)

In April 2020, progressed into the insurance sector with Coversure Insurance as a Sales Executive. Worked with a wide range of products, including commercial insurance (fast food, taxi, fleet, motor trade, courier, and HGV) as well as personal lines, including standard and high-risk motor insurance. This role required effective communication with a diverse customer base, adapting approach to suit individuals from different backgrounds and age groups.

It significantly strengthened product knowledge, sales capability, and customer relationship skills.

Account Manager - Lance Brokers Limited

Was later offered a position as an Account Manager at Lance Brokers Limited, having been recognised for performance and potential. In this role, not only managed own clients but also supported and mentored a sales team to improve their performance. Played a key role in motivating colleagues, driving team targets, and creating a positive and productive working environment.

This position enhanced leadership, accountability, and ability to perform under pressure while continuing to generate new business and manage client relationships.

Sales and Account Manager - Brown & Brown Insurance Brokers

(2022-04)

Since April 2022, have been working as a Sales and Account Manager within the Private Clients sector at Brown & Brown Insurance Brokers. In this role, specialise in delivering tailored insurance solutions across a range of products, including motor, household, and travel insurance. Regularly conduct face-to-face client meetings, whether at their homes, workplaces, or in-office consultations, ensuring a high level of personalised service.

This position has allowed further development of expertise in insurance, strengthen client relationships, and consistently drive new business opportunities.

GCSE - Clayton Hall Business and Language College

BTEC Level 2 - Sport Development - Newcastle-under-Lyme College

EAL Level 3 Diploma - Engineering Technology