William King Hayes

Motivated and customer-focused Employment Advisor with experience supporting individuals to overcome barriers, improve employability and secure sustainable employment. Experienced in managing a diverse caseload, delivering personalised coaching, maintaining confidential records and working towards performance targets. Skilled at building positive relationships with customers, employers and partner organisations while providing a professional, empathetic and solution-focused service.

Qualified in Mental Health First Aid and First Aid, with excellent communication, organisational and problem-solving skills. Seeking to bring my experience and passion for helping people into a Work Coach role with the Department for Work and Pensions.

Employment Advisor - Seetec (Restart Scheme)

(2026-05)

Manage a caseload of customers, providing tailored support to help them move into sustainable employment.

• Conduct one-to-one appointments to identify barriers and develop personalised action plans.
• Deliver CV writing, interview preparation and job-search coaching to improve employment prospects.
• Maintain accurate and confidential customer records using internal systems.
• Work towards individual and team performance targets while delivering excellent customer service.
• Signpost customers to training providers, wellbeing services and specialist support where appropriate.
• Build strong relationships with employers and external partners to improve customer outcomes.

Plumber's Assistant / Apprentice - Various Contractors

(2019-01 - 2024-12)

• Assisted with plumbing installations, maintenance and repairs across domestic and commercial sites.
• Worked safely within a team while meeting deadlines and maintaining high standards.
• Developed strong communication, organisation and problem-solving skills in fast-paced environments.

Manager / Assistant Manager / Cashier - Betfred

(2018-01 - 2018-10)

• Supervised daily branch operations and supported colleagues.
• Managed cash handling, reconciliations and compliance procedures.
• Delivered excellent customer service and resolved customer enquiries professionally.
• Assisted with staff training while maintaining a safe and secure working environment.

GCSEs - The Cardinal Wiseman RC High School (2011-01 - 2016-12)