William Thomas

Friendly, professional, and customer-focused front of house and hospitality professional with experience working in busy entertainment and visitor-facing venues. Skilled in welcoming guests, handling admissions, processing transactions, managing queues, and delivering exceptional customer service in fast-paced environments. Strong communicator with a genuine passion for theatre and live performance, supported by formal training in Theatre Directing from the Royal Central School of Speech and Drama.

Available for evening and weekend shifts and committed to creating a positive and memorable experience for every audience member.

Bartender - The Camden Club - London

(2024-12 - 2025-12)

• Delivered outstanding customer service in a busy live entertainment venue.
• Welcomed guests and responded to customer enquiries in a friendly and professional manner.
• Processed high volumes of cash and card transactions accurately.
• Assisted in maintaining a safe, clean, and welcoming environment for patrons.
• Worked effectively within a team during busy events, live performances, and peak trading periods.
• Demonstrated flexibility by supporting venue operations during evening and weekend shifts.

Student Barman - Various London Venues - London

• Provided customer service within fast-paced hospitality and event environments.
• Assisted visitors, answered questions, and contributed to smooth venue operations.
• Handled payments and maintained organised service areas.
• Developed strong communication, teamwork, and customer engagement skills.
• Supported positive customer experiences during busy events and functions.

Writer, Editor & Reporter - Oxford Business Group and Various Publications

• Developed excellent communication and interpersonal skills through extensive interaction with diverse stakeholders.
• Worked efficiently under pressure while maintaining accuracy and professionalism.
• Built productive relationships with people from a wide range of backgrounds.
• Demonstrated exceptional attention to detail and organisational skills.

Theatre Directing - Royal Central School of Speech and Drama

MSc - International Politics - SOAS, University of London

MA - English Language & Literature - University of Oxford

Postgraduate Certificate - Journalism - London College of Print