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Practical operations and business improvement professional with experience working directly with owners and directors to organise delivery, identify opportunities, improve systems and resolve operational problems. My background includes leading an approximately £1 million commercial-to-residential conversion, managing the ongoing operation of around 20 rental units, designing and piloting a customer support service, and supporting small-business owners with systems, supplier issues, billing disputes and process improvement.
Strong at coordinating people and suppliers, improving customer journeys, introducing clearer workflows and ensuring actions are followed through. Confident using Microsoft 365, Excel, Trello, HubSpot CRM and Xero, and regularly use AI to support research, analysis, documentation, workflow design and automation. Seeking a part-time or flexible operations, project-support or property-operations role within a practical and growing business.
Independent Business Operations & Property Support — Self-employed | 2025–Present
Work directly with landlords and small-business owners to resolve operational problems, improve systems and keep important actions moving. Supported a B&B and short-term-let business with property-management software, Airbnb and channel-management arrangements, supplier issues and operational structure. Identified a previously missed VAT recovery opportunity, reviewed contracts and invoices, organised the evidence and managed supplier correspondence and escalation.
Renewal Ease — Founder | 2024–2026
Identified a market need and designed and piloted a customer support service from concept to delivery. Developed the offer, pricing, brand, marketing materials, customer journey, delivery processes and supporting systems. Managed customer communication and continually reviewed the service for opportunities to improve efficiency, consistency and automation.
Trickett Developments Limited — Co-Founder & Director | 2018–2023
Led the operational management of an approximately £1 million conversion of a run-down commercial property into around 20 residential rental units. Coordinated contractors, suppliers, architects, valuers, mortgage brokers and other stakeholders. Subsequently managed lettings, rent collection, cleaning, maintenance, tenant issues, agents, disputes and property compliance, including HMO licensing, fire-safety checks, deposit protection and tenancy-document reviews.
