Wilma Cheng

I am a highly reliable, motivated and proactive administration professional with a strong background of working in administration, business resourcing, marketing, customer services and operations supporting across various industries such as recruitment, retail and IT sectors. Known for an active and dynamic approach to work, consistently seeking new responsibilities and opportunities to contribute across diverse environments. Dependable with excellent record-keeping and organisational skills with proven ability to build strong working relationships at all levels.

A committed team player with a positive "can do" attitude, with strong teamwork skills with a flexible approach. Highly organised with strong attention to detail, articulate, good communicator and time management abilities, proficient user of various software.

Business Resourcing Administrator at Obscurant Recruitment Solutions Limited (2023-07 – 2025-12)

• Dealt with all administration for the MD and Account Managers
• Resourcing for qualified candidates using various job boards, CV Library, Reed, Totaljobs for the MD and Account Managers.
• Coordinating background checks, proof rights to work in the UK, through the government website
• Prepared candidate CV's
• Registered candidates using a CRM system - Recruit So Simple
• Obtaining GDPR candidate consents and verifying documentation.
• Uploading adverts onto CV Library, Reed, Totaljobs and Obscurants website.
• Enhanced candidate pipeline management by overseeing application tracking and ensuring timely follow-ups.
• Supported and contributed to recruitment operations by assisting account managers with adhoc hiring tasks and process improvements.
• Updated and enhanced internal CRM systems, ensuring accurate candidate records and improving data accessibility for the recruitment team.
• Processed quarterly petty cash
• Ordered office stationery

Assistant Retail Administration Manager at Greendotdot.com Limited (2019-05 – 2021-02)

• Monitor costs and expenses to assist in budget preparation
• Prepare sales reports, store reports and providing secretarial support to operations manager
• Coordinate with area managers on store data
• Handled HR issue on payroll for frontline staff
• Monitoring stores and consignment stores' inventory
• Communicated between stores, purchase and IT department on promotion setting
• Assist on annual stocktaking
• Assist to switch POS system
• New shops and consignment stores set up

Senior Administration Officer at Greendotdot.com Limited (2016-05 – 2019-04)

Promoted to Assistant Retail Administration Manager

• Prepare sales reports, store reports and providing secretarial support to operations manager
• Coordinate with area managers on store data
• Handled customer inquiries, orders and complaints
• Handled HR issue on payroll for frontline staff
• Monitoring stores and consignment stores' inventory
• Communicated between stores, purchase and IT department on promotion setting

Operations Manager at Pacificnet Hosting Limited (2014-03 – 2016-02)

• Oversees all levels of billing and administration work
• Maintain daily operations of office including filing, office supplies and keep inventory record
• Managed vendor contract and licensing issue
• Provide full spectrum support in HR field
• Coordinated and arranged data centre and office relocation at the best economical way
• Organise company events with department head to help build up team spirit

Retail Support Officer at Dah Chong Hong Limited (2013-11 – 2014-03)

• Prepare daily sales reports, store reports and providing secretarial support to operations manager
• Coordinate with area managers on store data
• Handled customer inquiries, orders and complaints
• Handled HR issue on payroll for frontline staff
• Consolidated competitor information for planning promotion strategy

Operation Manager at Pacificnet Hosting Limited (2011-01 – 2013-02)

• Arrange and maintain IP phone system greeting flow for sales, customer service and support hotline
• Plan and monitoring operation workflow with SharePoint and Plesk
• Handle procurement and maintenance of office equipment
• Arrange office relocation and renovation project
• Handle HR issue including recruitment
• Coordinated and arranged office relocation at the best economical way

Marketing Executive at Pacificnet Hosting Limited (2007-04 – 2010-12)

Promoted to Operation Manager

• Prepare marketing promotional materials e.g. advertisement brochures and newsletter
• Provide marketing strategies plan
• Brand building and customer relationship management
• Coordinated with external parties marketing events such as cross-selling promotions and exhibitions
• Met deadlines consistently by working extra work hours during the marketing and advertising campaigns
• Provide product trainings to customer service department and support department and frontline staff

Customer Service Officer at Pacificnet Hosting Limited (2006-07 – 2007-03)

Promoted to Marketing Executive

• Order entry and customer enquiries progress
• Handling incoming calls and emails
• Coordinate with technical team for order provisioning and of customer request
• Providing administrative support to support department and the marketing department

Bachelor of Art in Communication Studies – University of Western Australia (2004-09 – 2006-06)

Associated Degree of Art in Communication – Hong Kong Baptist University (2002-09 – 2004-06)