Winsome Reid

I bring over 20 years of experience in the public and private sectors, particularly within contact centres and front-line services. Throughout my career, I have effectively engaged and collaborated with Members of Parliament, various stakeholders, and our residents to implement and advocate for the Council's vision. My background includes working with diverse cultures and perspectives in the customer service and information guidance sectors, where I actively promote inclusivity to drive positive change within the community.

I excel in employing tact and diplomacy, processing data efficiently, and fostering collaboration among colleagues and peers. I have also recently written a complete training manual on effective customer engagement and service. I also offer reflective writing, helping people gain clarity and insight through personalised writing.

Learning Support Assistant - Harrow Council - Harrow College, Harrow

(2026-02)

Supporting SEND students in the classroom

Learning Support Assistant - Harrow Council - Stanmore College

(2025-09 - 2025-09)

Support students in the classroom

Customer Services, Information Officer - Main Reception - Harrow Council - Harrow

(2021-08 - 2024-09)

Responsible for supporting our customers' journey through change.

• Providing customer information, guidance, and support, signposting to relevant service areas
• Dealing with inquiries and queries to completion
• Dealing with customers face-to-face
• Presenting a professional, courteous and friendly impression, meet and greet
• Contribute to reviews of current processes to meet customer demand and deliver efficient services
• Assist the service manager in ensuring that the services provided are responsive to customer requirements, accessible to all areas of the community, and provide value for money

Business Support Administration Officer - Harrow Council - Harrow

(2018-12 - 2021-08)

• Answering inbound phone calls
• Responding to emails, web forms, web chat and letters
• Ensuring the Reception area is tidy, reporting any incidents
• Dealing with customers face-to-face
• Presenting a professional and friendly impression, meet and greet
• Photocopying, scanning, printing documentation

Family Contact Supervisor - Harrow Council - Harrow

(2016-04 - 2018-12)

• Supervising and observing contact between parent and child
• Providing written reports after contact
• Dealing with customers face-to-face

Teaching Assistant - Protocol Education

(2014-12 - 2016-03)

Support Worker - Aspire Children's Home

(2014-04 - 2014-12)

Catering Assistant Lead - ISS Education/Taylor Shaw

(2009-10 - 2014-04)

Receptionist - Willow Children's Centre

(2008-01 - 2009-11)

Receptionist - Northwick Park Hospital

(2007-04 - 2007-12)

Reparation training - Harrow Youth Justice Team - Harrow

(2022-07 - 2022-08)

Non-Executive & Volunteer Experience

Paediatric First Aider - St. Johns Ambulance (2021 - 2021)

Health Safety (RQF) Level 2 - Health and Safety (2020 - 2020)

HND Business General - Business (2020 - 2020)

Embedding Literacy across the Curriculum - Education (2018 - 2018)

Behaviour for learning - Education (2018 - 2018)

Customer Services - Customer Services - City & Guilds (2016 - 2016)

NVQ Level 2 - Customer Services (2009 - 2009)