Senior Telecom Operations & Service Delivery Manager Voice | Unified Communications | Network Infrastructure
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I am an experienced telecommunications and service operations professional with over 15 years of expertise in network operations, service delivery, voice infrastructure, and telecom project coordination.
Throughout my career, I have led operational teams supporting enterprise and carrier-grade environments, working across network infrastructure, unified communications, SIP telephony, service assurance, incident management, and customer-facing service delivery. I have extensive experience collaborating with engineers, vendors, and business stakeholders to deliver reliable, high-quality services while driving continuous operational improvement.
I have a strong interest in Voice, Unified Communications, NOC operations, Service Management, and Telecom Project Delivery, particularly in environments involving SIP, SBCs, PBX platforms and infrastructure transformation.
Having recently relocated to the UK, I am seeking opportunities where I can apply my technical knowledge, leadership experience, and customer-focused approach to help organisations deliver resilient and effective telecommunications services. I am always keen to learn new technologies, embrace new challenges, and contribute positively to a collaborative team.
Newlyns Farm Shop, Hampshire, UK
2025 – Present
Supporting daily kitchen operations within a fast-paced food production environment, ensuring high standards of food hygiene, quality, and customer service. Working collaboratively with the team to meet operational targets while demonstrating reliability, adaptability, and a strong work ethic.
Senior Network Operations Manager / Service Delivery Lead
Hong Kong Broadband Network Limited (HKBN)
2014 – 2025
Led telecom operations and service delivery functions supporting enterprise and carrier-grade network infrastructure. Managed incident response, service escalations, operational performance, and cross-functional technical teams. Worked closely with customers, vendors, and stakeholders to deliver network upgrades, voice services, infrastructure migrations, and continuous service improvements.
Assistant Manager – Network Operations
Hong Kong Broadband Network Limited (HKBN)
2006 – 2014
Managed day-to-day network operations, service assurance, and technical support activities. Coordinated with engineering teams and external partners to maintain service continuity, resolve operational issues, and support infrastructure projects across telecom environments.
