Xara Chisano

Results-driven client relationship and sales professional with over seven years' experience in customer-facing environments, specialising in telephone consultations, B2C sales, client relationship management and delivering exceptional customer experiences. Experienced in conducting high-volume outbound and inbound calls, qualifying customer needs, overcoming objections, closing sales and building long-term client relationships. Proven success selling directly to consumers through outbound campaigns for uSwitch and HelloFresh, alongside extensive experience managing sensitive customer conversations across local government and corporate organisations.

Alongside my commercial experience, I am a professional actress and drama coach, giving me a unique ability to build trust quickly, communicate with confidence and create meaningful connections. I thrive in consultative environments where success comes from understanding people, helping them feel valued and guiding them towards the right decision.

Responsive Repairs Planner - Barnet Council

(2023-09)

• Manage high volumes of inbound customer enquiries via telephone and email.
• Coordinate diaries and appointments for multiple operatives.
• Build rapport with customers while resolving complex enquiries.
• Prioritise workloads in a fast-paced environment.
• Ensure customers remain informed throughout the repair journey.
• Work collaboratively with multiple departments to deliver excellent customer service.

Customer Service Advisor - Islington Council

(2023-03 - 2023-07)

• Resolved customer enquiries via telephone and email.
• Managed difficult conversations with empathy and professionalism.
• Worked efficiently to meet performance targets.
• Delivered exceptional customer experiences across multiple communication channels.

Executive Officer - Department for Work and Pensions

(2021-02 - 2022-04)

• Managed a caseload of up to 150 customers.
• Conducted one-to-one telephone consultations.
• Used coaching and motivational interviewing techniques to help customers achieve employment goals.
• Built strong relationships through trust, empathy and active listening.
• Worked consistently towards individual performance targets.

Sales Advisor & Customer Service Advisor - RSVP Media Response

(2018-08 - 2020-03)

Worked across both customer service and outbound B2C sales campaigns for nationally recognised brands.

• Conducted high-volume outbound sales calls.
• Consulted with customers regarding utility services.
• Identified customer needs before recommending suitable products.
• Overcame objections confidently using consultative sales techniques.
• Closed sales while maintaining compliance and excellent customer experience.
• Carried out outbound cold calls to prospective customers.
• Introduced the HelloFresh subscription service.
• Built rapport quickly to engage customers in meaningful conversations.
• Explained product benefits tailored to each customer's lifestyle.
• Converted prospective customers into paying subscribers.
• Worked towards daily and weekly sales KPIs.

Drama Teacher & LAMDA Tutor - Freelance | Stagecoach | Jigsaw | Make Believe | SOAR

• Planned and delivered engaging drama and LAMDA lessons.
• Helped children and young people build confidence through performance.
• Developed excellent coaching, communication and motivational skills.
• Built trusted relationships with students and parents.
• Adapted teaching style to suit individual personalities and learning needs.

Hospitality & Front of House - Delaware North | Emirates Stadium & Wembley Stadium

• Delivered exceptional customer experiences for VIP guests.
• Worked within luxury hospitality environments.
• Built rapport with high-profile clientele.
• Thrived in busy, fast-paced settings.

BA (Hons) - Acting - University of Northampton