Yafet Seleba

Customer-focused and adaptable professional with experience working in fast-paced retail and business environments. Skilled in delivering excellent customer service, handling high-pressure situations calmly, and creating positive experiences for clients and customers. Strong communicator with a proactive attitude, excellent attention to detail, and the ability to work effectively within a team. Passionate about providing exceptional service and ensuring smooth day-to-day operations.

E-commerce Operations Manager (Self-Employed) - eBay Store - Sheffield

(2024-03)

• Managed full inventory lifecycle with 100% stock accuracy and zero delivery delays across 100+ orders
• Investigated and resolved operational bottlenecks, improving repeat purchase rate to 30%
• Analysed pricing and supplier performance to increase margins by 20%
• Maintained efficient order flow, stock control, and fulfilment processes under high demand
• Used Excel to track performance metrics, costs, and operational efficiency

Co-Founder – Automotive Trading Business - LM Motors - Sheffield

(2023-01)

• Completed 30+ transactions generating £30,000+ revenue with zero documentation errors
• Managed sourcing, pricing analysis, and inventory turnover to maximise profitability
• Identified market trends and adjusted pricing strategy to improve sales performance
• Delivered end-to-end customer experience, ensuring satisfaction and repeat business

Retail Sales Assistant - ZARA - Sheffield

(2023-01 - 2024-10)

• Delivered excellent customer service in a busy fast-paced retail environment
• Assisted customers with enquiries, problem-solving, and product recommendations
• Maintained a welcoming and professional atmosphere on the shop floor
• Worked efficiently during peak trading periods while maintaining attention to detail
• Supported team members to ensure smooth daily operations and customer satisfaction
• Adapted quickly to changing priorities and customer needs
• Maintained high visual presentation standards throughout the store

A Levels - Business, Economics, Psychology - All Saints Catholic High School, Sheffield (2021-09 - 2023-06)

GCSEs - 10 subjects including Maths, English, Science - All Saints Catholic High School, Sheffield (2016-09 - 2021-06)