Generic Social Worker - Department of Social Development South Africa - South Africa
(2013-01 - 2019-04)
Statutory Services & Child Protection, Psychosocial Support & Counselling, Community Development & Outreach, Policy Implementation & Resource Brokering, Administration & Supervision
- Investigating allegations of child abuse, neglect, or abandonment and compiling reports for the Children's Court
- Placing vulnerable children in safe foster families or adoptive homes, and conducting mandatory supervision and monitoring
- Developing and executing programs designed to reunite removed children with their biological families
- Providing one-on-one therapy and support for individuals dealing with trauma, substance abuse, grief, or mental health challenges
- Managing emergency situations such as gender-based violence (GBV) cases, suicide threats, or sudden homelessness
- Running therapeutic or psycho-educational groups (e.g., for at-risk youth or survivors of domestic abuse)
- Researching and identifying the root causes of socio-economic issues within specific local neighbourhoods
- Planning and implementing community-based preventative initiatives, such as life skills workshops, parenting programs, and poverty-alleviation drives
- Partnering with local NGOs, schools, clinics, and the police to create supportive community networks
- Assisting vulnerable individuals (e.g., the elderly, unemployed, or disabled) with accessing government social grants (SASSA) and other relief programs
- Interpreting, explaining, and executing national legislation—most notably the Children's Act and the Older Persons Act
- Maintaining detailed, confidential case files, writing court reports, and tracking client progress
- Overseeing and mentoring Social Auxiliary Workers and volunteers
Health care assistant - Emmaculate Care services
(2022-02 - 2022-09)
- Monitoring and reporting changes in service users physical and health status
- Collaborating with medical professionals to provide integrated care to the service users with physical health issues
- Assessing service users physical and mental health and reporting any changes to their physician
- Providing support to each service user to improve performance and well-being
- Developing and implementing evidence-based interventions that improved service users' overall health and well-being
- Provision of practical, emotional, and behavioural support to service users
- Helping service users with running their own homes
- Completing general housing management tasks, cooking, and paying bills
- Developing and sustaining warm and trusting relationships with service users
- Provision of personal care to service users
Senior carer - Oasis private care - Oxford, United Kingdom
(2021-12 - 2022-10)
- Supervising a team of care assistants
- Writing care plans
- Completing client medical records
- Developing and leading activities of service users
- Keeping families up to date about their relative's progress
- Training and mentoring new staff
- Providing company chatting and sharing news
- Ensuring clients' needs and wishes are met
- Helping with housekeeping
- Assessing care plan regularly and advising management if changes are made
Housing Support Worker - District Homes
(2022-12 - 2023-06)
- Supported tenants moving into temporary accommodation, helping them settle, set up bills, and understand their tenancy
- Managed a caseload of 40+ properties, conducting regular home visits and tenancy sustainment checks
- Developed holistic support plans for clients with complex needs, including substance misuse, offending history, and mental/physical health issues
- Liaised with landlords, tradespeople, and partner agencies to resolve repairs and support needs
- Handled safeguarding concerns, escalations, MARAC involvement, and multi-agency coordination
- Used Liquid Logic, Locata, Manchester Move, and spreadsheets for case management and reporting
- Supported clients to explore PRS, social housing, and MCC accommodation options for move-on
Housing Support Team Leader - District Homes
(2023-07 - 2023-12)
- Led and supervised Housing Support Officers, delivering services across 400+ temporary accommodation homes
- Monitored performance, completed audits, and ensured accurate case recording on Liquid Logic & MIS
- Supported tenants to sustain tenancies, maximize income, and transition to permanent housing
- Oversaw voids, allocations, internal transfers, and income collection processes
- Attended Child In Need meetings, MARAC, and multi-agency meetings, ensuring effective partnership working
- Ensured compliance with policies, information governance, and contract requirements with MCC
Volunteer - A World UK CIC
- Sorting donated clothing by age group and category to support organized distribution
- Assisting with preparing donated clothes for sale to raise funds for community projects
- Supporting the smooth running of the donation area and maintaining a clean, organized workspace
- Contributing to a positive, inclusive environment that supports families and individuals in need
