Yaqub Ali

I have completed my first year of A Levels studying Biology, Chemistry and History, which has helped me develop strong communication, problem-solving and organisational skills. My studies have taught me how to manage my time effectively, work independently and adapt to different situations. I enjoy learning new skills and taking on new challenges.

I have developed good IT skills and the ability to understand and explain information clearly. I have a strong interest in mobile technology and am confident in my knowledge of smartphones and their features, allowing me to explain products clearly and help customers find the right solution. I am a reliable, hardworking and approachable individual who enjoys helping people and working as part of a team.

I am keen to apply my skills in a customer-focused role at Three, where I can provide excellent customer service, continue to develop my knowledge and contribute positively to the team.

Employee - Food Takeaway

(2023-01)

I have worked in a fast-paced takeaway environment for three years, preparing food, taking customer orders, handling payments and providing friendly customer service. My employment has enabled me to develop strong communication skills, teamwork and the ability to work efficiently under pressure. I have also learned the importance of delivering a positive experience for every customer and working together as part of a busy team.

Work Experience - Elmhurst Orthodontics

(2026-01 - 2026-12)

I recently completed work experience at an orthodontic clinic, where I gained valuable experience in a professional environment. I welcomed patients, observed appointments and saw the importance of providing friendly, helpful customer care. This experience helped me develop my communication skills, confidence when interacting with people and the ability to work professionally as part of a team.

Work Experience - Specsavers

(2025-07 - 2025-07)

In July 2025, I completed work experience at Specsavers, where I gained valuable experience in a professional retail environment. I developed my understanding of customer service, teamwork and the importance of providing a positive experience for customers. I spent four days working in the lab, where I assisted with ordering glasses, tinting and cleaning lenses, using machinery to make lenses and frames, and packaging customer orders.

This helped me develop practical skills, attention to detail and confidence when working accurately with equipment. I also worked on the shop floor greeting customers, listening to their needs and helping them choose the most appropriate products and services. In addition, I observed reception duties, including answering phone calls, booking appointments and keeping records organised.

This experience strengthened my communication skills, confidence when dealing with customers and ability to work effectively as part of a team. I am keen to apply these skills in a customer-focused role at Three while continuing to learn and develop.

GCSEs - Ysgol Friars, Bangor A Levels - Ysgol Friars, Bangor

Primary School Education - Ysgol Cae Top, Bangor