Operations & People Manager - Frisco Ireland Ltd. (McDonald's Franchise Operator across Ireland) - Dublin, Ireland
(2022-03)
- Coordinated onboarding documentation, workforce scheduling, and employee records across a high-volume operation, ensuring accurate information and the smooth mobilisation of new starters.
- Maintained operational documentation, compliance-related records, and administrative trackers while collaborating with payroll, suppliers and cross-functional teams to ensure timely and accurate processing.
- Produced operational reports and performance data to support workforce planning, business decision-making and continuous operational improvement, contributing to an 18% increase in efficiency.
- Streamlined operational workflows and administrative processes, improving record accuracy, reducing delays and providing day-to-day operational support to managers and employees.
Operations Head - Enabling Leadership Global (Sports-led Youth Development Non-Profit) - Mumbai, India
(2018-05 - 2022-02)
- Coordinated end-to-end operational administration for multi-city youth development programmes, managing onboarding, scheduling, and deployment for coaches, volunteers, and delivery staff supporting over 5,500 participants annually.
- Maintained accurate operational records, registrations, attendance data, and programme documentation while developing reporting trackers to support planning, governance, and organisational decision-making.
- Collaborated with schools, suppliers, sponsors, and community partners to coordinate programme logistics, documentation, and stakeholder communications, ensuring smooth operational delivery.
- Standardised operational workflows, documentation procedures, and reporting systems, reducing scheduling conflicts and operational delays by 25% while improving process consistency.
Deputy Team Lead - Sports Analyst - Hudl - Mumbai, India
(2017-06 - 2018-05)
- Coordinated operational workflows and reporting activities for a sports analysis team supporting more than 20 professional teams and athletes, ensuring timely project delivery.
- Maintained operational records, reporting documentation, and quality assurance processes, achieving 99% data accuracy through structured process controls.
- Prepared operational reports and performance trackers to support planning, stakeholder communication, and informed decision-making.
- Improved workflow efficiency by 30% through process optimisation, standardisation, and continuous improvement initiatives.
Event and Operations Coordinator - Limelight Sports - London, United Kingdom
(2015-06 - 2015-12)
- Coordinated operational administration, participant registrations, and event documentation to support the successful delivery of large-scale sporting events.
- Maintained operational records, schedules, supplier documentation, and administrative trackers, ensuring accurate information and efficient coordination.
- Liaised with suppliers, venues, and internal stakeholders to coordinate logistics, resolve operational issues, and ensure activities were delivered on schedule.
- Provided front-line operational and administrative support, responding to participant queries and contributing to a seamless event experience.
