Yashri Rao

Customer-focused professional with experience in retail leadership, administration and customer service. Skilled in delivering exceptional customer experiences, handling enquiries, managing appointments, maintaining accurate records and providing administrative support in fast-paced environments. Confident using Microsoft Office and learning new systems quickly.

A strong communicator with excellent organisational skills, committed to delivering outstanding service and building positive relationships with customers and colleagues.

Team Leader - IT Cosmetics - Selfridges - London

(2026-03)

• Delivered exceptional face-to-face customer service, ensuring every customer received a professional, welcoming, and personalised experience.
• Assisted customers with enquiries, provided clear information, and resolved concerns efficiently while maintaining a high level of customer satisfaction.
• Maintained accurate customer, sales, and stock records, ensuring all information was recorded correctly and confidentially.
• Used computer systems and Microsoft Office applications to manage reports, update records, and support daily administrative tasks.
• Led and supported the team in a fast-paced, multicultural environment while ensuring smooth day-to-day operations.
• Handled customer complaints professionally and diplomatically, resolving issues in line with company policies.
• Ensured compliance with company procedures, health and safety standards, and data confidentiality requirements.
• Trained and supported new team members on customer service standards, operational procedures, and best practices.
• Prioritised multiple tasks effectively while maintaining excellent attention to detail and meeting business objectives.
• Built strong relationships with customers from diverse cultural backgrounds by providing friendly, professional, and efficient service.

Boots Beauty Specialist - BOOTS

(2024-09 - 2026-03)

• Welcomed customers professionally and provided outstanding face-to-face customer service.
• Assisted customers with enquiries, appointments, and product recommendations.
• Handled customer concerns efficiently, ensuring a positive experience.
• Maintained accurate stock records and completed administrative tasks.
• Processed payments and handled cash and card transactions accurately.
• Used computer systems for sales processing and customer service activities.
• Maintained high standards of cleanliness, merchandising, and health and safety.
• Worked effectively in a fast-paced environment while managing multiple priorities.

Self Selection - BOOTS

(2022-12 - 2024-09)

• Provided tailored advice on skincare routines, makeup selection, and product usage
• Built customer relationships to drive repeat business and promote loyalty programs
• Maintained merchandising displays and kept beauty counters tidy and inviting
• Reached weekly sales targets and supported new product launches
• Supported beauty counter operations including sales, promotions, and customer engagement
• Handled stock rotation and replenished shelves in high-traffic periods
• Demonstrated strong brand knowledge of No7.
• Assisted with Boots Advantage Card signups.

Accounts Payable Expense Assistant - MCT IT SOLUTIONS PVT. LTD. - Ahmedabad, India

(2019-01 - 2022-02)

• Managed invoices and maintained accurate financial records.
• Processed supplier payments and reconciled accounts.
• Responded professionally to supplier enquiries via telephone and email.
• Updated databases and maintained confidential information accurately.
• Used Microsoft Excel extensively for reporting, reconciliation, and record management.
• Supported the finance team with administrative duties and audit preparation.

Master of Computer Applications - Computer Applications - Charotar University of Science and Technology (2019 - 2021)

Bachelor of Computer Applications - Computer Applications - Dharmsinh Desai University (2016 - 2019)

A levels (H.S.C) - ETS, India

G.C.S.E.(S.S.C.) - ETS, India