Yasin Fazal

Reliable, hard-working and customer-focused individual with a strong track record across retail, airport ground operations and hospitality. Comfortable working in fast-paced, deadline-driven environments and quick to pick up new systems and procedures. Known for a positive attitude, good teamwork and staying calm under pressure. Currently seeking a flexible customer-facing or operational role.

Ramp Agent - Swissport - Newcastle International Airport

(2026-03)

• Load and unload aircraft baggage and cargo accurately and within tight turnaround windows
• Operate ground support equipment safely, following strict health & safety procedures
• Work closely with cabin crew, ground staff and security to keep flights running on time
• Handle time-critical and sensitive cargo with care and attention to detail
• Hold a full unrestricted airside pass and airside driving licence

Sales Assistant - Marks & Spencer - Metro Centre, Gateshead

(2025-10 - 2025-12)

• Provided friendly, high-quality service to customers on a busy shop floor
• Operated tills accurately, processing payments and returns in line with company procedure
• Kept stock replenished and merchandising to a professional standard
• Supported day-to-day store operations, maintaining a clean and welcoming environment

Customer Service Agent - Jet2.com - Newcastle International Airport

(2025-04 - 2025-09)

• Supported passengers through check-in, boarding and arrivals, keeping the experience smooth and positive
• Resolved passenger queries and issues quickly in a fast-paced environment
• Followed up-to-date safety, policy and security procedures at all times

Cargo Handler - FedEx - Teesside International Airport

(2024-09 - 2025-09)

• Managed efficient turnaround of cargo transported by road for onward air transport
• Worked collaboratively with security and flight crew to support on-time departures
• Handled and secured sensitive and hazardous items correctly and safely
• Held a full unrestricted airside pass and airside driving licence

Ground Operations Agent - Jet2.com - Manchester International Airport

(2024-07 - 2024-09)

• Coordinated ground operations across a busy international airport
• Handled luggage to and from aircraft and operated ground support equipment safely
• Worked alongside security, maintenance and flight crew to support on-time departures

Crew Trainer - McDonald's (H&S Restaurants) - Preston

(2022-10 - 2024-09)

• Trained and supported new and existing team members to company standards
• Helped ensure smooth running of shifts and consistent customer service
• Worked with management to identify and address training needs
• Promoted from Crew Member to Crew Trainer within seven months (Oct 2022 – May 2023)