Yasin Reid

Maintenance & Damp and Mould Supervisor with over 7 years' experience across social housing, education, student accommodation and commercial environments. Strong technical background in multi-trade maintenance combined with proven supervisory experience managing operatives and subcontractors in domestic and commercial settings. Experienced in delivering responsive and planned works in line with KPIs and SLAs, ensuring regulatory compliance, quality assurance and high standards of resident and client satisfaction.

Maintenance engineer/ surveyor - ECOSAFE HEATING LTD - London

(2024-05)

• Carrying out planned preventative maintenance (PPM) and routine building checks.
• Completing reactive repairs when faults or damage are reported.
• Repairing and maintaining doors, locks, handles, hinges and closers
• Carrying out basic carpentry and joinery, such as repairing skirting, cupboards, worktops, frames and damaged timber.
• Repairing walls, ceilings, plaster, tiles and flooring.
• Completing painting and decorating, including touch-ups and making good after repairs.
• Fixing minor issues with windows, blinds, partitions and fixtures.
• Carrying out basic plumbing maintenance, such as fixing taps, toilets, sinks, leaks or waste pipes, depending on competence and the role.
• Performing basic handyman and multi-trade repairs.
• Inspecting buildings for damage, wear, defects, damp or safety concerns.
• Checking that fire doors, escape routes and building fabric are in good condition.
• Using tools and materials safely and keeping work areas clean.
• Recording completed jobs, updating maintenance systems and writing job notes.
• Communicating with building users, clients, site managers and contractors.
• Reporting larger or specialist issues to the relevant engineer or subcontractor.
• Following health and safety procedures, risk assessments and site rules.

Building Maintenance Supervisor - Principal Education

(2023-02 - 2024-12)

• Supervised multi-trade operatives and external contractors across commercial education sites.
• Allocated and monitored PPM and reactive tasks via Maximo CAFM ensuring KPI performance.
• Managed fire door inspections, compliance works and statutory maintenance.
• Carried out quality assurance inspections and monitored contractor standards.
• Managed materials procurement, scheduling and workforce coordination.
• Ensured adherence to RAMS, safe systems of work and H&S; legislation.

Resident service officer - A2Dominion Group

(2022-06 - 2023-01)

• Act as the first point of contact for residents, providing a professional, responsive and customer-focused housing management service.
• Manage a designated patch of social housing properties, ensuring tenancy conditions and estate standards are maintained.
• Carry out regular estate, communal area and property inspections to identify repairs, health and safety risks, fire safety issues and environmental concerns.
• Investigate and resolve resident enquiries, complaints and service requests, ensuring timely and effective outcomes.
• Coordinate responsive repairs and planned works, liaising with contractors, housing teams and external agencies to ensure works are completed to a high standard.
• Build positive relationships with residents, listening to concerns, providing advice and advocating on their behalf where appropriate.
• Support vulnerable residents by identifying additional needs and making referrals to relevant support services.
• Work collaboratively with internal departments, contractors, community organisations, police and other agencies to resolve complex resident issues.
• Monitor contractor performance and ensure services are delivered in accordance with agreed standards and service level agreements.
• Promote safe, clean and well-maintained estates by reporting and following up on repairs, cleaning, grounds maintenance and environmental issues.
• Assist in managing anti-social behaviour (ASB), neighbour disputes and tenancy breaches in accordance with housing policies and procedures.
• Maintain accurate case notes, inspection records and reports using housing management systems.
• Attend resident meetings, community events and partnership meetings to encourage resident engagement and improve local services.
• Ensure compliance with housing legislation, tenancy agreements, health and safety requirements and regulatory standards.
• Deliver excellent customer service while meeting performance targets and contributing to continuous service improvement.

Maintenance Engineer (Plumbing Bias) - Scape Student Living

(2021-04 - 2022-05)

• Delivered PPM and reactive works in high-occupancy residential accommodation.
• Carried out plumbing repairs including taps, valves, syphons, TRVs, leak detection and pipework.
• Completed basic electrical works, PAT testing and lighting replacements.
• Performed legionella flushing, temperature monitoring and fire alarm checks.
• Undertook carpentry, patch plastering, decorating and general fabric repairs.

Maintenance Engineer - Lancer Scott

(2016-09 - 2019-09)

• Conducted condition surveys, plant inspections and reactive repairs across multiple commercial properties.
• Monitored AHUs, FCUs, pumps, motors and BMS systems.
• Completed plumbing repairs and general building fabric maintenance.
• Escorted specialist contractors and ensured compliance with safe working practices.