Yasmin Ahmed

Results-driven research professional with 3 years of experience and a strong commitment to data-driven solutions. Adept at leveraging data for impactful outcomes and improving the customer experience. Notable Co-chair of a Diversity and Inclusion network. Skilled in relationship building and providing exceptional support. Continuously adapting to industry trends to drive lasting impact in data-driven environments

January 2022 – Present

Jisc

Data Analytics

Customer Success Advisor

• Spearheaded a user-friendly engagement dashboard for both internal and external use, for quick trend identification
• Implemented ISO27001 and ISO9001 compliant processes for industry-standard adherence
• Managed day-to-day operations through a CRM system, ensuring prompt ticket resolution in line with SLA
• Conducted user feedback sessions to gain deeper insights into user behaviour across a diverse portfolio, informing data-driven design decisions and enhancing the overall user experience
• Led customer interviews to identify pain points, while intricately mapping user journeys on collaborative platforms like Miro Board
• Co-chair of Diversity and Inclusion network, presented to our CEO for company's Anti-Racism manifesto prep, and reviewed diversity training modules for ELT rollout, demonstrating commitment to workplace inclusivity

BSc (Hons) Media, Communications and Sociology